Reference no: EM132319822 , Length: 11
Assessment Task 1: Develop a workforce plan project
Task summary
This assessment task requires you to conduct research and develop a workforce plan for King Edward VII College You will also be required to communicate the rationale for as well as objectives of, the plan to the CEO.
This assessment is to be completed in the simulated work environment in VTI.
Required
• Access to textbooks/other learning materials
• Computer vnth Microsoft Oft. and Internet access
• Strategic and Operational Plan
• Workforce Information 2017
• Workforce Action Plan Template
• Access to a meeting space and roleplay participant (the assessor)
Assessment Task 1 Instructions
Carefully read the following.
King Edward VII College was established M 2010. The College is based in the Melbourne CBD and it offers a range of courses in management, marketing, human resources and international business. It currently has around 500 students enrolled across all of its courses. The College is very popular due to its competitive pricing structure, innovative teaching methods and state of the art facilities. Due to its success. the College plans to establish two additional campuses, one in Brisbane and one in Sydney The Brisbane campus will commence in October 201 8 and Sydney in early 2019. Campus locations are already in place, with the process being overseen mainly by the CEO and Finance Manager. No staff have been employed as yet, but it is anticipated that each campus will require a receptionist, a student services officer and 4 trainers.
All other staff functions will be completed by existing staff at the Sydney campus until such time as student numbers increase substantially.
It is anticipated that maximum student numbers at the new campuses will be up to 50 students per campus.
The College currently employs 24 staff members_ That includes the CEO. a Marketing Manager and a Marketing Assistant, Human Resources Manager Finance Manager, Administration Manager. Office Assistant, Receptionist. Academic Manager, Student Services Officer and approximately 14 trainers.
Information about the staff, including employment Status, age. gender and cultural background is provided in Workforce Information 2017.
All staff are employed vie individual contracts, and there is no enterprise agreement in place.
Complete the following activities.
Research workforce requirements
Review the scenario information, as well as the Strategic and Operational Plan and Workforce Information 2017.
Identify sources of information that you can use to research workforce supply in the education sector as in the scenario information and as indicated below.
Make notes in relation to:
• The organisation's requirements for a skilled and diverse workforce as reflected in its strategic objectives.
• Workforce issues as identified in the Strategic Plan and that must be reflected in workforce objectives.
• Workforce objectives that are required to meet the overall strategic objectives.
• Workforce characteristics of King Edward VII College staff, including employment status, age. gender and culture.
• Assessment of staff turnover rate and whether the rate is acceptable or not.
• Factors affecting workforce supply, including economic conditions industry trends, skills and labour shortages, unemployment rate and competition for workers Your analysis should be both general, as well as specific to the education sector within which King Edward VII College operates.
• The industrial relations framework that applies to King Edward VII College workforce.
Your notes should be comprehensive, as you will need to use them to complete the workforce plan template that you have been provided with.
Develop a workforce action plan
Using your research and the notes that you have made, develop your workforce plan
The workforce plan that you develop must address,
• Purpose of the workforce plan
• Strategic objectives and key workforce requirements
• External environment analysis to identify external factors that impact on the company and its workforce
• Industrial relations relating to the education and training industry, as well as King Edward VII College
• Analysis of current workforce characteristics and profile using workforce information provided.
• Future workforce needs
• Gap analysis to identify the gaps between future workforce need and existing workers
• Workforce plan objectives, including attracting and retaining skilled staff and workforce diversity and cross-cultural management.
• Key workforce plan issues and actions.
• Communication and consultation strategy to assist with organisational changes.
• Contingency plans so as to ensure that the organization can access skilled labour in the event of unplanned events.
Submit your workforce action plan to your assessor.
Meet with the CEO to establish agreement on workforce action plan.
This part of the assessment requires you to meet with the CEO (roleplayed by your assessor) to discuss the workforce plan you have developed and seek their input.
Print off a copy of your workforce action plan to take with you to the meeting.
Take notes on the CEO's feedback as you will be expected to update your action plan with this in the next activity.
Before concluding the meeting, ensure that you have the CEO's approval and endorsement of your plan.
You should gain their agreement and support for the plan's objectives and proposed performance indicators.
During the meeting, demonstrate effective communication skills including:
• Speaking clearly and concisely
• Using non-verbal communication to assist with understanding
• Asking questions to identify required information
• Responding to questions as required
• Using active listening techniques to confirm understanding
Revise the Workforce Action Plan
Update your Workforce Action Plan, incorporating the CEO's feedback from the meeting. Name this document Revised Workforce Action Plan.
Submit your revised workforce action plan to your assessor
Assessment Task 1 Checklist
Analyse King Edward V11's requirements for a skilled and diverse workforce through a review of the Strategic Plan and scenario inforrnaton?
Analyse workforce information to identify staff turnover and demographics including age, gender employment Status and cultural background?
Identify and assess external factors for their influence on workforce supply for King Edward VII College.
Develop workforce objectives and strategies that align with strategic objectives and address attracting and retaining a skilled workforce. including addressing staff turnover.
Develop workforce objectives and strategies that align with strategic objectives and address workforce diversity and cross-cultural management.
Develop performance indicators for workforce plan actions?
Develop and document contingency plans?
During the meeting. demonstrate effective communication skills including:
• Speaking clearly and concisely
• Using non-verbal communication to assist with understanding
• Asking questions to identity required information
• Responding to questions as required
• Using active listening techniques to confirm understanding
Assessment Task 2: Diversity objectives implementation project
Task summary
In this assessment task, you are required to review initiative in the Workforce plan for King College relating to recruitment and diversity. You well also assist the College in being recognized as an employer of choice and implement the required actions.
Required
• Access to textbooks/other learning materials
• Computer with Microsoft Office and Internet access
• Recruitment, Selection and Induction Polley and procedures
Assessment criteria
For your performance to be deemed satisfactory In this essessment leek you must ealisiaetei ailittess all of the assessment Cessna, II part el this task Is not sneslactorily completed, you will be asked to complete further assessmenl to demonstrate competence.
Assessment Task 2 Instructions
Review the following from the King Edward VII College Workforce plan:
Issue/need
Attract and retain a diverse workforce/ be known as an employer of choice regarding diversity.
Acknowledging and celerating calendar days that relate to workplace diversity.
Complete the following activities:
1. Update Recruitment, Selection and Induction Policy and Procedures to increase diversity. Review the scenario information above, as well as the Recruitment, Selection and Induction Policy and Procedures for King Edward VII College.
Use the internet to research best practice for increasing diversity through improved recruitment and selection practices.
Update the recruitment, selection and induction policy and procedure to reflect best practice procedures for increasing diversity in recruitment and selection.
2. Submit Updated Recruitment, Selection and Induction Policy and Procedures to your assessor.
3. Develop a diversity calendar for 2019
Review the scenario information above.
Research important dates for diversity and cultural events occurring in 2019 in Sydney. Identify at least 6 important dates and develop a calendar of events. For each event, identify how the College will celebrate that day or event.
Your calendar may be developed in any format, as long as it addresses the above content requirements.
4. Submit diversity calendar to King Edward VII College staff (your assessor).
Assessment Task 2 Checklist
Demonstrate the ability to implement workforce planning initiatives to achieve diversity goals?
Demonstrate the ability to review workforce plan requirements?
Demonstrate the ability to review workforce plan requirements?
Demonstrate the ability to share information wilh staff?
Assessment Task 3: Workforce planning implementation project
Task summary
In this assessment task the student is required to implement a number of actions from the Workforce Plan for King Edward VII College to assist in meeting agreed objectives for training, redeployment and redundancy. as well as succession planning and being an employer of choice.
This assessment is to be completed in the simulated work environment in VTI.
Required
• Access to textbooks/other learning materials
• Computer with Microsoft Office and inter-net access
• Career Development Plan Template
• Role Competencies Statement
Assessment Task 3 Instructions
Review the following information from the King Edward VII College Workforce Plan: Issue/need Ageing workforce, general attrition
No formal policies and procedures in place for retirement and redeployment,
Carefully read the following:
It has been identified that a critical position within the College is the Human Resources Manager. That means that if this position is vacant, it would have a significant impact on the organisation. While it has been identified that there is no shortage of Human Resources professionals, it is considered that the specialized nature of human resources within the College means it would be preferable to develop the talent from within.
A current employee, Jackie Smith, has been identified as an employee with potential for the role. Jackie has recently returned to the workforce and is working in an administration role. However, prior to leaving the workforce to bring up her children, Jackie was working in a human resources officer role. Jackie applied for the administration position as she only wanted to work part-time. However. it has been identified over time that Jackie may like to move into a full-time position and it has identified that she has the potential to do this. Jackie has recently completed a self-assessment against a Role Competencies Statement in order to identify areas that she would need to develop in.
Complete the following activities:
Implement succession planning program
Review the Role Competencies Statement.
Develop a career development plan for Jackie using the Career Development Plan Template.
The opportunities that you identify for zicie should include a range of opportunities, including job assignments that develop a candidate 6 competencies, coaching and mentoring and formal training.
The career development plan you develop should include at least six opportunities to be completed over the upcoming 12 months.
Develop redundancy and redeployment policy and procedures.
Assume that it has been identified that there is no formal process in place within King Edward VII College for redundancy and deployment. Previously, redundancies or redeployments have not been identified as issues in the workforce plan, but now a formal process is required Develop King Edward VII redundancy and redeployment policy and procedures that include.
• Introduction
• Aim of policy
Key principles
• Definitions of redeployment and redundancy
• Redeployment procedure
• Redundancy procedure, including entitlements as per the Fair Work Act
Use the Redundancy and Redeployment Policy and Procedures Template to guide your work
Submit career development plan, and your redundancy and redeployment policy and procedures to your assessor
Assessment Task 3 Checklist
Demonstrate the ability to implement a succession planning program?
Demonstrate the ability to identify gaps in a candidates skills, knowledge and experience against the job rote?
Demonstrate the ability to identify relevant learning and development opportunities and documenting In a career development plan?
Demonstrate the ability to implement actions to meet the objectives for redundancy and redeployment?
Assessment Task 4: Workforce plan review and evaluation briefing report
This assessment task requires the student, in the role of Human Resources Manager for King Edward VII College to review the workforce plan, as well as evaluate workforce trends.
This assessment is to be completed in the simulated work environment in VTI.
Required
• Access to textbooks/other learning materials
• Computer and Microsoft Office
• Access to the internet
• Workforce Information 2017
• Workforce Information 2018
• Briefing Report Template
Focus Group Results
• Exit Interview Results
Assessment Task 4 Instructions
Assume the following objectives for the workforce plan
Issue/need
Action
Outcomes
Resources
Timelines
High staff turnover within the first six months of employment Building internal capacity through a strong learning program
Develop a strong orientation and Turnover reduced by induction program that supports at least 10% in the and develops new staff first year
Appoint mentors to support new staff
Identify professional development needs of each staff member and implement a formal program of professional development
Increase diversity within the workforce
Identify diverse media networks where positions can be advertised
Explore options for flexible working arrangements.
Increase the number of females in the organisation by 20%.
Complete the following activities
Develop a survey
Assume that, as part of the monitoring strategies that have been implemented as part of the workforce plan in the scenario you are required to develop an organisational climate survey While the organisational climate survey is designed to seek feedback in relation to the new initiatives outlined in the workforce plan, the intention is to also gain feedback on overall employee satisfaction to assist with future workforce planning initiatives.
Design a survey using SurveyMonkev that:
• Includes at least 12 questions about general satisfaction with the workplace.
• Includes at least eight questions about satisfaction with new initiatives.
• allows employees to provide an answer based on a five-point scale.
Submit the purpose of the survey, the link to the survey and give an appropriate deadline for completing it to all staff (your assessor).
Develop a workforce plan review and evaluation briefing report
You are required to develop a workforce plan review and evaluation report.
Your assessor will provide you with a template to use
Your report should be written in clear and concise English and address the following components:
• An analysis of workforce information data
Review the workforce information for King Edward VII 2018 provided to you and compare it to the 2017 data to identify:
Current staff turnover rate
Workforce characteristics, including age, gender and cultural background.
Comparison with 2018 data to identify changes and to assess performance against 2017 data.
• A review of external trends
Using the Labour Market Information Portal, review current employment projections for Australia, as well as for the Australian education and training sector.
Based on your review of the data, identify labour supply trends and areas of undersupply or oversupply relevant to the College and the likely impact of these trends on the demand for labour in relation to the Colleges workforce.
• A review of government policy
Identify at least two government policy initiatives that affect labour demand and supply. Outline each of the policy initiatives that you have identified and how it affects labour demand and supply.
• An analysis of focus group results.
Assume that, in addition to the survey you developed, you have already conducted a focus group to determine employees satisfaction.
Review all of the comments from the focus group and comment on overall employee satisfaction, as well as areas of need that should be considered as part of an ongoing review of workforce planning objectives.
Analysis of exit interviews.
Review all of the comments from the exit interviews and comment on reasons for leaving and that should be considered as part of an ongoing review of workforce planning objectives.
• Effectiveness of the workforce plan
Based on your analysis above, evaluate the effectiveness of the workforce plan in terms of the objectives specified in the scenario information.
Identify changes required to objectives and document at least two new objectives and actions for the upcoming year.
Assessment Task 4 Checklist
Did the student:
Analyse updated workforce information against previous year to determine changes in existing employees and workforce?
Analyse labour supply trends and comment on areas of undersupply or oversupply as relevant to the College?
Analyse labour trends on demand for labour and their impact on King Edward VII College?
Review government policy and its impact on labour demand and supply and take into account in identifying changes to workforce plans?
Evaluate the effectiveness of workforce plan objectives as evidenced by the analysis of employee and workforce changes?
Recommend revised objectives and strategies based on analysis of all data and external environment and government policies?