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You need to demonstrate a confident application of the theories to the assignment task. The theoretical underpinning of your observations and deliberations should also demonstrate a good understanding of the subject by the way that your analysis is structured.
You can access the Internet to research about the topic. You should demonstrate good academic practice by the appropriate use of academic texts and journals that are properly referenced.
Case Study
You are working as a researcher with one of the leading banks in Oman The Bank aims to conduct a study to assess the customers satisfaction and their experience with the Bank services during the last 6 months. Your Director has requested you to conduct this study, to achieve this purpose you have to write a report which cover the following:
1. An explanation of the different data collection methods.
2. An assessment for each of these methods.
3. Which method you think is an appropriate for that study and why?
Notes:- Your answer should be written in a report format.- The word count is 2000 (+ or -) 10%.- Your answer should demonstrate your critical writing skills while taking strategic decisions.
Verified Expert
The said paper is in relation to analysis of customer satisfaction with the service provided by a bank in Oman. Here the banking institution is concerned with with the customer satisfaction level for a period of three years. In respect of same we are required to assess the different method by which the bank can collect data for such assessment. In this regard we have identified two manner: Questionnaire Other non-conventional method
Required Work, Format and Grading This is a group assignment, the Minimum size of the group is 3 students and the Maximum is 5. You must submit the following by the assignment due date: ? Completed answers to each task, making sure that you fully address each of the outcome criteria. ? Answer all questions separately. You should submit the assignment by the time and date mentioned otherwise a ‘NA’ will be awarded. Fill in the form cover and staple it with your assignment. Make sure that all the relevant details are complete. Assignments must be submitted by the due date. You may include diagrams, figures etc without word penalty.
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