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1. Progressive Insurance examined insurance from the customers' viewpoint and saw how difficult it was to get an auto claim processed and paid by insurance companies. Then the company crafted its service strategy around solving that problem. The company now has fleets of claim adjustors on the road every day, ready to rush to the scene of an accident in their territory and provide fast claims processing-sometimes on the spot. Progressive Insurance relies on _____ service standards.
A. Company-definedB. Competitor-focusedC. Customer-definedD. Cost-focusedE. Service provider-defined
2. One of the Four Seasons Hotel's customer-defined standards is "staff will speak to guests in an attentive, natural, and courteous manner. This is an example of a(n) ________ customer-defined standard.A. ResponsiveB. IntangibleC. InformalD. MeasurableE. Soft
3. Which of the following is an example of a specific behavior or action that defines the performance expected by customers?A. Cost estimate is price customer paysB. Fixes the product right the first timeC. Delivers the product on the promised dateD. Greets customers within 5 minutes of entering the storeE. All of the above
How have changes in communications technologies affected how we write and what we write? How do wikis and blogs compare to traditional forms such as textbook and newspaper editorials?
Describe how the relationship between the narrator and zhu wenli changes over the course of ha jin's short story "a decade" from his collection under the red flag
Unhealthy conditions, and for others, the lifestyles we lead may increase our likelihood of leading happy, healthier lives in old age
Then solve for a load change of 100 MW occurring in area 2 with R values and D values as in Example 10B and base MVA for each area as before.
What strategies were used or recommended to be used to enhance implementation or motivate change?What were some barriers to EBP implementation?
The Consumer Product Safety Commission (CPSC) wants Monster Toy Company to produce certain records for review. To obtain the records, the CPSC will issue
When the group that is being subjugated simply gives up and decides not to attempt being involved in politics is this the 2nd or 3rd dimension?
Determine if the following is an argument or a non-argument. Though it sounds like an argument, it sound more like a inferential passage, maybe "loosely associated staements or illogical conditional". What are your thoughts?
Write one page summary of given article. Article- Replicating Milgram Would People Still Obey Today? Jerry M. Burger
Discuss about the Existentialism and Human Emotions. three main ideas from the readings from the weeks' readings. Any reading completed for class since the submission of the last short paper are fair game here, so you may present ideas from severa..
Identify and describe the historical event. Analyze the historical and contemporary causes of the event. Analyze different historical interpretations of the event. Evaluate the positive and negative outcomes of the event.
According to our reading, select the true statements below that illustrates how Abstract Expressionism was not a unified ‘school' of art
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