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1.A customer's personal service philosophy is an influence on his/her adequate service expectations.
TRUE
FALSE2.Service researchers have suggested that consumers judge the quality of services based on their perceptions of the technical outcome provided, the process by which that outcome was delivered and the quality of the physical surroundings in which the service was delivered.
FALSE3.A company that wants to excel at responsiveness should view service delivery and the handling of requests from the company's point of view.
FALSE
Protecting the environment is a very difficult undertaking, and many Americans and politicians disagree with one another over how best to do so and what role (if any) the government should play in doing so.
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Which of Holland's six personality types best explain you? Is your present career or future career goals in line with matching career for your personality type?
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