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Customers are complaining that they are being overcharged

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Alice Ames has opened a cellphone store right by the local high school, and business is good. Alice is not used to having such an inflow of monies and has start living the good life. She has bought herself a new Mercedes Benz for weekday driving and a Jaguar for the weekends. Alice has also purchased her first home, a beautiful mansion on the waterfront. However, Alice is not an accountant and has not kept up with paying the bills at the store. In fact, she has fallen far behind and the creditors are threatening legal action. Alice is feeling the pressure and has started yelling at her employees on a daily basis. Some employees have already resigned. Also, customers are complaining that they are being overcharged and that they are not receiving timely customer service.

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Reference no: EM131798592

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