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Customer service contract in support of new application

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Reference no: EM132318691

Purpose of Assignment

In this assignment, you to develop your skills using Microsoft® Word to address a business case.

Assignment Steps

Read the following scenario:

You have been asked to write a business proposal for a client in the hope of setting up a 3-year customer service contract in support of a new application they are launching this month. Support services will include technical problem solving and answering questions on the use of the application.

Write a minimum 1,050-word research summary using Microsoft® Word in which you communicate the details of your business proposal to the project team. Include the following components in your research summary:

A Microsoft® Word business template of your choice

A description of the client's needs including

Hours of operation

Number of calls that will need to be taken

Reporting needs

Proposed solution to client's needs

Pricing

Time of support operation

Advantages of using your service

What support avenues you will provide (live chat, phone, web)

Research through citations and references using the Word reference tool to insert them into the paper

An inserted image supporting your recommendation

A built-in style appropriate for a business document

A bulleted or numbered list

A proofing review using Spelling & Grammar check

Submit your final summary in the following file formats: DOCX, PDF, HTML, and TXT file. This will acquaint you with differences between file formats and why these different file formats may be useful.

Cite a minimum of three references.

Format your assignment according to APA guidelines.

Reference no: EM132318691

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