Reference no: EM132346280

Chapter Review Questions

Using information presented in Chapter One, answer each of the following questions.

1. List four benefits of working in the health care industry.

2. Explain the difference between soft skills and hard skills.

3. List two reasons why health care workers must be aware of current trends and issues in the health care industry.

4. List three reasons why health care is expensive and the costs continue to rise.

5. Identify two ways that the Baby Boomer population will impact the health care industry.

6. Describe two controversial issues associated with health care reform.

7. Define continuous quality improvement.

8. List two quality improvement goals.

9. Define sentinel event.

10. Explain the connection between sentinel events and patient safety.

11. Identify two trends in the supply and demand of health care workers.

12. List two advantages of electronic health records.

13. Define social media.

14. Give two examples of social media sites.

What If? Scenarios

Think about what you would do in the following situations and record your answers.

1. You're the leader of a team that includes a new employee. He has years of experience working in another hospital and knows more than the rest of the team about operating the new high-tech equipment just installed in your department. When you ask him to show his coworkers how to use the new equipment, he refuses by saying, "I wasn't hired to be a teacher." He mostly keeps to himself and doesn't get along very well with other team members. You're beginning to wonder which is more important: hard skills or soft skills?

2. You've been invited to participate on a conference panel next month to discuss the impact of health care reform on your profession. You really want to accept the invitation but you don't feel prepared. You've heard just enough about health care reform and the Affordable Care Act on TV to know they are controversial topics. You read a newspaper article stating that health insurance is changing and you overheard a heated conversa¬tion last week between your father and uncle arguing about taxes, Medicare, and some¬thing called an individual mandate.

3. Your neighbor has paid you a visit, very upset about the bill he just received for having some blood tests run at a local clinic. He said the cost this year was 25% higher than what he was charged for the same tests a year ago. Since you work in health care, he wants you to explain why the cost has gone up so much and what is being done to reduce the expense.

4. The outpatient surgery center where you work just experienced a sentinel event, result¬ing in serious harm to one of the patients. It was a complicated case and no one knows exactly what went wrong. The surgeons and staff are highly concerned that the same thing might happen again unless the cause can be identified and fixed.

5. A doctor on your unit just ordered a drug for one of your patients. You're pretty sure that the drug she ordered will cause a serious complication with another drug ordered by another doctor just yesterday. You are new on the unit and not sure if you should speak up or not.

6. You really need the day off tomorrow but forgot to take your name off the schedule. You could call in sick but your absence would cause the staffing level to drop below what's safe for the patients.

7. You have just moved across the country to a new town and left your family and friends behind. Now you're wondering what might be the best way to keep in touch with every¬one and share news about your new home and job.

Attachment:- The Health Care Industry and Your Role.rar