Competing on the eight dimensions of quality

Reference no: EM13806078

Overview

In "Competing on the Eight Dimensions of Quality," in the Harvard Business Review from November-December 1987, David A. Garvin proposes the following 8 critical dimensions of quality-

1. Performance

2. Features

3. Reliability

4. Conformity

5. Durability

6. Serviceability

7. Aesthetics

8. Perception

Research at least 2 sources (which may include your textbook) to support your response, and complete the following:

· For each of the 8 dimensions, using the project you selected, describe in 1-2 sentences how you would define the output of your project in terms of that dimension.

Write 2 more paragraphs that are an introduction and conclusion to this topic. Be sure to include your references, and format your submission in APA format.

Reference no: EM13806078

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