Community feeling of the old-fashioned

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You recently opened an ice-cream shop. Your goal is to bring back the community feeling of the old-fashioned, soda shop. Unfortunately, a few days ago, you had an emergency and had to leave a new employee in charge of a small child's birthday party. Based on the mother's online review, you know it did not go well. What is your best FIRST course of action? Group of answer choices Put the negative experience in the past and focus on providing future positive experiences for all guests. Encourage guests to post their positive feedback in an effort to bury the negative.

Retrain your employees to provide all customers with the type of positive experiences they can share with others.

Try to curtail the spread of negative feedback by immediately responding to the mother's online feedback. Offer a redo or another similar event for free to make up for the first experience. Ensure that the second event leaves her satisfied with your new company. Eliminate the spread of negative feedback by turning off online comments. Double down on efforts to offer future customers a positive experience.

Reference no: EM133401109

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