Reference no: EM132169113

Assessment Task 1

Communicate organisational mission and goals

Performance objective
You will demonstrate knowledge and skills required to communicate organisational mission and goals.

Assessment description
Using the workplace scenario information provided, you willaddress expectations of an organisation to investigate incidents in accordance with legal and organisational requirements. You will also address expectations to communicate organisational mission and goals to internal stakeholders by presenting to managers.

Procedure
1. Review the simulated business documentation, including policies and procedures, in Appendix 1: Max Lionel Realty. Review templates contained in Appendix 2: Assessment Templates for possible use or adaptation in completing assessment task requirements.
2. Review the information in Scenario 1 below and fill out an incident report in connection with the WHS incident. Complete a risk assessment based on the information provided by the HR Manager in the scenario. Update the organisational risk register.
3. Review the information in Scenario 2 belowand prepare a presentation on the managers' WHS responsibilities. Ensure you:
a. explain the organisation's mission, values and strategic directions
b. explain the link between the organisation's objectives, standards, relevant legislation and the responsibilities of managers and agents for a safe workplace
c. state expectations of managers in a way designed to build commitment and support by managers; use persuasive language and deploy an appropriate leadership style
d. use appropriate media to achieve objectives of presentation.
4. Deliver your presentation.
5. Submit documentation as per specifications below.
Specifications
You must:
• plan and deliver a presentation to managers
• submit:
? incident report
? risk analysis
? updated risk register
? presentation notes, PowerPoint slides, etc.
Your assessor will be looking for:
• how you encourage others to adopt business ethics and build their commitment to the organisation
• clear communication of the organisation's objectives, values and standards to stakeholders and the type of media and language used
• how you facilitate consultative decision-making with stakeholders
• the application of business ethics to leadership
• an explanation of the impact of legislation when providing leadership
• an explanation ofthe organisation mission, purpose and values
• how application of leadership styles support organisational objectives, plans and strategies.

You have decided to prepare a presentation to managers to ensure compliance.
Your objective is to ensure a smooth implementation of the WHS management system. Accordingly, you don't want to single out or embarrass any one manager. Rather, you want to ensure enthusiastic support by underscoring the importance of implementation of the WHS management system with respect to Max Lionel's mission and organisational goals.
You will need to ensure you demonstrate and support ethical attitudes and practices.

Assessment Task 2

Influence groups and individuals

Performance objective
You will demonstrate knowledge and skills required to influence groups and individuals.

Assessment description
Using the workplace scenario information provided, you willplan the implementation and resourcing of an organisational change strategy, consult with various stakeholders, and implement a key part of the change strategy. At all stages, you willbuild support for the implementation.
Note: You will need to keep copies of the work you undergo in this assessment task for further use in Assessment Task 3.

Procedure
1. Review the simulated business documentation, including policies and procedures, in Appendix 1:Max Lionel Realty. Review templates contained in Appendix 2: Assessment Templates for possible use or adaptation in completing assessment task requirements.
2. Review the scenario information below.
3. Develop action plan for implementation of the change strategy.
4. Develop a budget for the strategy.
5. Develop a communication plan for the change strategy.
6. Arrange a time to meet with CEO (your assessor) to discuss planning. Prepare to:
a. employ appropriate leadership style
b. discuss plans and budget and gain support
c. explain how plans meet organisational, legal requirements, etc.
d. explain how communication plan accounts for needs of internal and external groups. Explain what approaches will be taken to ensure the organisation is reflected positively in the media.
e. discuss modes of communication (e.g. presentations, flyers, posters, training notes, etc.) in implementation plans
f. explain how plans align to organisational risk management plans; for example, explain how the change strategy mitigates certain risks outlined in the risk register
g. discussthe approach to be taken inupcoming consultation with managers (key part of implementation).
7. Revise plans/budget based on consultation with CEO. Keep drafts of plans to provide evidence of consultation and continuous improvement.
8. Consult with managers (individuals chosen by your assessor to play the roles of managers) to implement part of change management strategy (inform managers of change processes, gain support, seek feedback and suggestions for improvement). Ensure you:
a. employ an appropriate leadership style
b. model and encourage ethical behaviour.
9. Revise plans/budget based on consultation with managers. Keep drafts of plans to provide evidence of consultation and continuous improvement.
10. Submit documentation as per specifications below.
 
Specifications
You must:
• meet with CEO (your assessor) to approve change strategy
• plan and deliver a presentation to managers on the change strategy
• submit:
? action plan for implementation
? budget
? communication plan
? drafts of evolving planning documents
? presentation notes, PowerPoint slides, etc.
Your assessor will be looking for:
• how you communicate and inspire the trust and confidence of others and ensure their cooperation and support
• how you explain business ethics and their application
• how your knowledge of leadership styles and their application supports the organisation
• an explanation of the impact of legislation, codes and by-laws relevant to the organisation's operations
• how you incorporate the organisation mission, purpose and values into your plan
• how you describe the organisation objectives, plans and strategies in your plan
• how you discuss, initiate and implement the organisational change processes.

You will need to:
• develop a draft action/implementation plan for the implementation of the strategy, including all activities to be undertaken and timelines for entire project
• develop a draft communications plan for internal and external stakeholders
• consider resourcing requirements and develop a draft budget
• consider modes of communication and outline new technologies which would benefit promotion of plan
• include in action/implementation plan (and communication plan) a meeting with managers as a key part of building support for change strategy and gaining input
• meet with CEO to approve draft planning documents
• meet with managers to present draft strategy and gain input.

Assessment Task 3

Build and support teams

Performance objective
You will demonstrate knowledge and skills required to build and support teams.

Assessment description
Using the workplace scenario information provided, and following on from work completed in Assessment Task 2, you willlead and support a team of managers to implement a change strategy.

Procedure
1. Review the simulated business documentation, including policies and procedures, in Appendix 1:Max Lionel Realty. Review templates contained in Appendix 2: Assessment Templates for possible use or adaptation in completing assessment task requirements.
2. Review completed work from Assessment Task 2.
3. Review the scenario information below.
4. Develop agenda for workshop and arrange time to meet with managers to workshop implementation of agent training. Arrange for the assessor to observe workshop.
5. Lead team workshop with managers. Ensure you:
a. set and complete objectives for workshop;determine how to ensure effective training of agents
b. assign roles for each manager
c. model ethical behaviour and encourage ethical behaviour in team
d. use an appropriate leadership style to achieve objectives
e. discuss organisational requirements such as legislation
f. provide support for team as team generates ideas for how to produce effective training
g. model innovative methods to generate ideas for training agents and achieving training objectives; for example, brainstorming, fishbone diagrams, 8Ps, flowcharting
h. discuss, suggest, demonstrate and encourage innovative approaches
i. provide constructive criticism, advice
j. discuss leadership styles to be employed by managers in training
k. discuss budget for training
l. take notes from workshop toevidence participation.
6. Submit documentation as per specifications below.

Specifications
You must:
• meet with managers to workshop training of agents
• submit:
? agenda
? team roles and responsibilities document
? team budget
? workshop notes.
Your assessor will be looking for:
• how you communicate and inspire trust and confidence of others to ensure their cooperation and support
• how you network to ensure support from key groups and individuals for concepts/ideas/products/services
• how you encourage others to adopt ethics and build commitment
• how you demonstrate ethical conduct and professional competence
• how you demonstrate leadership through consultation and collaboration with stakeholders

You will need to:
• meet with managerial team to discuss training and develop training/information sessions for agents according to agent needs
• assign roles for training
• demonstrate encouragement and support for team and create positive work environment
• demonstrate innovative approaches
• encourage innovative approaches to training.
• prepare budget for team based on stated needs.

Attachment:- Assessment-Task.rar