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For this assignment you will compose two different messages - the first as a customer, and the second as a customer service representative.
• Choose a recent purchase or customer experience you have had that did not meet your expectations. Write an email to the company expressing your dissatisfaction and concerns.
• Then, place yourself as the customer service representative receiving your email, and respond appropriately.
• Your email messages should be brief and to the point while using the proper tone appropriate for the scenario.
How might mission and vision influence organizational design? Why are mission and vision relevant to the management of internal organizational social networks?
Describe the stages of group development. For each, discuss what questions the individual asks at that stage, and what the leader should do to facilitate it.
examples of the liabilities that may not explicitly recognized on the balance sheet, being sure to explain why they are liabilities.
Explain how can content of consumer blogs affect companies. Explain how might blogging by employees adversely affect a company. An employee.
Since week one you have been comparing and contrasting leadership between the 20th and 21st centuries along with the ways businesses are changing in the 21st century. Then you were asked to create a list of five new businesses from your reading.
Think of a leader that you know. Give examples of how this person influences others using formal authority, expertise, rewards, coercion, and charisma. How do you think people generally respond to these different influence tactics? Explain.
What criteria did the World Health Organization include in its competent indicator of Health System performance,
What happened when a manager used a good strategy to decide something significant and effectively planned, prepared, directed, and controlled the effort?
How important is shopping to women? Is shopping only a female activity? What is the difference between male and female customer psychologies?
Make several recommendations for pick n pay in order to emulate starbucks best strategies.
What are the advantages and disadvantages of viewing customers as part of a company’s human resources?
Estimate the likely market evolution of the BRICs (Brazil, Russia, India, and China) over the next decade. What economic indicators might companies monitor to best guide their investments and actions? Identify three implications of the emergence of t..
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