Reference no: EM132472737

CHC52015 Diploma of Community Services Specialising in Case Management

This assessment addresses the following units of competency from CHC52015 Diploma of Community Services specialising in Case Management:

CHCCCS007 Develop and implement service programs

1. Engage consumers in the analysis of service needs

2. Develop programs

3. Implement and monitor programs

4. Evaluate programs

BSBPMG522 Undertake project work

1. Define project

2. Develop project plan

3. Administer and monitor project

4. Finalise project

5. Review project

ASSESSMENT REQUIREMENTS - The assessment requirements specify the evidence and required conditions for assessment. Each unit of competency can be unbundled to reveal three key assessment components:

1. Performance Evidence - describes the subtasks that make up the element of the unit.

2. Knowledge Evidence - describes the knowledge that must be applied in understanding the tasks described in the elements.

3. Assessment Condition - describes the environment and conditions that assessments must be conducted under.

Workbook Title - Program Development

I. KNOWLEDGE ASSESSMENT -

Question 1. Provide two (2) examples of project management tools. Discuss how each can be applied in developing service programs in the community services sector. Each discussion must be 60 - 100 words in length.

Question 2. From the list below, select four (4) documents and sources of information commonly used in defining the parameters of a project.

a. Contract

b. Risk management plan

c. Legislation and regulations

d. Project brief

e. Project plan

f. Organisational policies and procedures

g. Project contract

h. Issue register

Question 3. In your own words, discuss the processes of identifying and managingwork health and safety risks in a project. Eachdiscussion must be 60 - 100 words in length.

Question 4. Identify the work health and safety legislation and regulations that apply in your state/territory.

Discuss requirements for work health and safety for undertaking project work in line with these legislation and regulations.

Question 5. The following are processes involved the development and implementation of service programs in the community services sector. Match each process to their correct definitions.

a. program design

b. program resourcing

c. implementation systems and procedures

d. feedback

e. complaints procedures

f. evaluation

g. continuous improvement

h. accountability

i. governance

j. funding

Definitions -

i. It is the process of putting the program plan into effect.

ii. It is the provision of money to support development and implement of service programs.

iii. This process involves the adequate provision of both the material and human resource requirements required to develop and implement service programs.

iv. It is the responsibility and obligations of organisations to others, their consumers, their staff, and the broader community.

v. This involves the careful planning and documentation of the processes needed to develop and implement service programs.

vi. It is the process for making and implementing decisions relevant to the development and implementation of service programs within an organisation.

vii. This is the process of gathering insights and responses to service programs from consumers to be used as the basis for improvement of these programs.

viii. It involves monitoring the performance of service programs against established indicators. It aims to determine whether service programs are effective or whether they are meeting their desired outcomes.

ix. It is an ongoing effort to improve service programs. It involves gathering feedback from consumers, staff, and management and addressing concerns, issues, and areas of improvement within service programs.

x. It is a system in place to manage any concerns, issues, and dissatisfaction raised by a client regarding service programs.

Question 6. In your own words, discuss the following principles that must be incorporatedin designing service programs in community services. Each discussion must be 60 - 100 words in length.

a. Person-centred

b. Strengths-based

Question 7. In your own words, discuss principles of resourcing in developing services in community services. Your discussion must be 100 - 150 words in length.

Question 8. Identify discuss the following principles of implementation systems and procedures in service program development in community services.Each discussion must be 60 - 100 words in length.

a. Communicating roles and responsibilities to stakeholders

b. Integrating user feedback into monitoring processes

c. Maintaining relevant program and service delivery documentation

Question 9. In your own words, discuss each of the following principles for effective complaints systems and procedures in service program development.

a. Visibility and accessibility

b. Responsiveness

c. Objectivity

d. Confidentiality

Question 10. In your own words, discuss how the S-M-A-R-T model is integral in evaluation processes in service program development and implementation. Your discussion must be 100 - 150 words in length.

Question 11. In your own words, discuss the underlying principles of continuous improvement in service program development. Your discussion must be 100 - 150 words in length.

Question 12. In the community services sector, organisations and staff are held accountable, especially in the delivery of service programs.In your own words, discuss the principles underlying this. Each discussion must be 100 - 150 words in length.

Question 13. Governance is essential to the success of community service organisations, their operations, and the service programs they deliver to their clients and the broader community.

In your own words, discuss the principles of governance in service programs in community services. Your discussion must be between 60 - 100 words.

Question 14. The following are principles that articulate the basis for a strong funding between the government and all not-for profit organisations receiving grants funding.In your own words, discuss each principle. Each discussion must be 60 - 100 words in length.

a. Value for money

b. Fairness, integrity, and transparency

c. Coordination

Question 15. Describe the support you can provide to the following consumers/clients to ensure that they are encouraged and sustained to participate in all levels of service program planning in community services. Your discussion must be between 60 - 100 words in length.

a. Support for older people

b. Support for indigenous people requiring employment support

c. Support for people in situations of domestic abuse

Question 16. Discuss ways in which you can support consumer participation in each of the following levels in program planning in the community services sector. Each discussion must be 60 - 100 words in length.

a. Consumer identification and selection

b. Development of the plan

c. Implementation of the services

d. Evaluation of the plan and follow up

Question 17. In service program development and implementation, requirements of specific user groups and individuals need to be considered and incorporated into planning.

Elaborate on the requirements of homeless young people by answering the following questions.

a. Identify three (3) potential needs of homeless young people.

b. Describe risks that homeless young people may be exposed to.

c. Discuss ways in which you can increase opportunities for homeless young to participate in service programs.

d. Identify two (2) factors that may pose as barriers/issues to participation for homeless young people in service programs.

e. Discuss how different services and or agencies can work together in delivering service programs to homeless young people.

Question 18. Discuss the regulatory and sustainability considerations for service program development in community services sector.

a. Regulatory considerations

b. Sustainability considerations

Question 19. Identify at least one (1) standard, code, and piece of legislation that apply in delivering service programs to the following user groups.

a. Homeless young people

b. People in situations of domestic violence

II. CASE STUDY ASSESSMENT

Case Study - Planning for Consumer Engagement and Participation

Task 1 - Consumer Engagement Plan

Using the details provided in the case study scenario, develop a consumer engagement and participation plan for this project.

Task 2 - Investigating Client Needs

Draft a survey that will help you determine the following:

- Social needs of indigenous people in your area

- Whether current services offered by Rainbow Community Services are in line with these needs.

- Areas of improvement in services offered by Rainbow Community Services.

Create at least one (1) question that will help you determine the social needs of indigenous people in your area.

Create at least one (1) questionthat will help you determine whether current services offered by Rainbow Community Services are in line with these needs.

Create at least one (1) questionthat will help you determine areas of improvement in services offered by Rainbow Community Services.

Submit your survey to Mallory Colton, the Cultural and Language Interpreter of this project through email. She will be the one to review, finalise, and disseminate the survey to the indigenous community members.

Task 3 - Collaborating with Other Services and Networks

1. Using the outcomes of the survey provided in Task 2, undertake research in your area for at least two (2) services and at least two (2) networks that may help Rainbow Community Services in addressing the needs of the indigenous community members for education, economic development, and employment support.

Identify the service and network you were able to source and provide a short description of each.

If you sourced them online, include a link to the webpage containing an information about the service/network you identified.

OR

If you sourced them offline, include a scanned copy of a brochure or a similar document containing an information about the service/network you identified.

2. This part of the assessment is a role play activity. In this activity, you are required to meet to consult and collaborate with representative personnel from the services and networks you have sourced from your research.

Specifically, this meeting aims to determine how Rainbow Community Services can work with these services and networks to address the needs of the indigenous community members for education, economic development, and employment support.

For this activity, you will need access to:

A video recording device (e.g. mobile phone with video and audio recording capabilities, web-cam of a laptop or a computer, digital camera, etc.)

Three volunteers to play the following roles:

­ Representative personnel from the service (1) you sourced

­ Representative personnel from the service (1) you sourced

­ Representative personnel from networks (1) and (2) you sourced.

(For the purpose of this assessment the personnel representing networks 1 and 2 you sourced are the same)

You will play as the personnel representing Rainbow Community Services.

To document your successful completion of this assessment activity, you are to submit a video recording of the meeting. Your submission must not be more than ten (10) minutes in length.

Submit a video recording of this meeting.

Attachment:- Program Development Assignment File.rar