Central healthcare system operates

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Reference no: EM133908656

Question

Consider the following scenario: Central Healthcare System (CHS) operates 12 hospitals spread across 10 counties. The administration at CHS monitors patient satisfaction of both short- and long-term hospital patients and their families through surveys. Within the survey, there are multiple-choice questions about their experience and several open-ended questions. Recently, scores have been trending downward, particularly at CHS sites serving patient populations with high percentages of racial and ethnic minorities, and CHS is considering action to address these declines and help improve service delivery. In this scenario, CHS administrators are in the Information phase of a data-driven decision-making process as they review the analyses of patient-experience scores and develop summaries for stakeholders.

Reference no: EM133908656

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