Calculate the process capability index and the process

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Question 1

Chapter 3: Dr. Patel is concerned about the long wait times in his office. The table below presents six random observations of patient waiting times over 10 days.

Dr. Patel is willing to use three-sigma limits. Use the given data and the factors from Table 3.1 (page 117) to construct R-chart and -chart. Discuss the findings of your analysis.

The patient surveys indicate that they are willing to wait between 15 and 30 minutes before seeing Dr. Patel. Calculate the process capability index and the process capability ratio at the three-sigma level and discuss your results.

You can use the OM Explorer Solver "Quality and Performance" for your analysis.

Reference no: EM133760148

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