Business areas to reduce costs-improve customer satisfaction

Assignment Help Operation Management
Reference no: EM131789538

Weitzen Paper Company Optimizing Outbound Logistic Costs After announcing disappointing financials for the 2008 Fiscal year, Weitzen Paper Company decided that it would be taking a hard look at several business areas to reduce costs and improve customer satisfaction. After some preliminary analysis, the key areas that were identified were outbound logistics costs and forecasting procedures. Kathryn “Kathy” Weitzen (Chief Operating Officer for Weitzen Paper) was tasked with evaluating the 2008 logistics cost performance and developing methodologies that would improve 2009 performance. Her evaluation not only has to consider the two key areas as a whole, but also more strategic items such as the correct number of distribution centers, impact of current publishing market, individual distribution center (DC) performance, etc. Company Background Weitzen Papers was founded in the early 1970s by Rob Weitzen as a small newspaper covering stories around the state of Indiana. After years of being in the newspaper business, Mr. Weitzen decided to leverage his strong business acumen and move into the paper production business. Weitzen Papers soon became a niche player to serve mass-market paperback book publishers. Weitzen Papers prided itself on being able to offer its customers low pricing and exceptional services. Weitzen Paper’s success was also attributed to its ability to manage cash and inventory effectively. Weitzen currently operates three (3) distribution centers (DC) in the following cities: Indianapolis, IN; Pittsburgh, PA and Rochester, NY. The 2008 annual output of each distribution center is listed. Distribution Center (DC) Location Annual output Indianapolis, IN 750 Tons Pittsburgh, PA 830 Tons Rochester, NY 535 Tons Table 1 – Distribution Center Annual Output Weitzen Paper currently serves four (4) publishers in the following cities: Boston, MA, New York, NY, Chicago, IL and St. Louis, MO. The 2008 annual order of each distribution center is listed. Publisher Location Annual Order Amount Boston, MA 575 Tons New York, NY 630 Tons Chicago, IL 235 Tons St. Louis 170 Tons Table 2 – Annual Publisher Order Volume The current cost in dollars per ton for delivery from each Distribution Center to each Publisher is described in the following table: From / To Boston New York St Louis Indianapolis $75 $50 $40 $70 Pittsburgh $50 $85 $30 $15 Rochester $15 $70 $00 $20 Table 3 – Delivery Cost Per Ton 2008 Book Publishing Market New York, NY, March 31, 2009: The Association of American Publishers (AAP) today released its annual estimate of total book sales in the United States. The report, which uses data from the Bureau of the Census as well as sales data from eighty-one publishers inclusive of all major book publishing media market holders, estimates that U.S. publishers had net sales of $24.3 billion in 2008, down from $25.0 billion in 2007, representing a 2.8% decrease. In the last six years the industry had a compound annual growth rate (CAGR) of 1.6%. Trade sales of adult and juvenile books fell 5.2 percent from 2007 to $8.1 billion, CAGR fell to 2.1 percent. Growth was found in paperbound books for children and adults, with growth rates of 6.4% and 3.6% respectively. Sales in the hardcover fell 12.4% in children's hardcover and 13% in adult hardcover. Over the period covered by the estimated data, the CAGR for hardbound books was 0.4% for adult books and 1.5% for juvenile. Paperbound books grew 3.9% and 2.8% over the 6 years.Educational titles had a mixed year. Sales in the Elementary (El-Hi) category, those books produced for K-12 education, fell 4.4% to $6.1 billion in 2008, CAGR for this category was 0.8%. The Higher Education category, which includes sales of college textbooks, fared better. Total sales reached $3.8 billion this year up 2.7% on 2007. This brought the CAGR for college textbooks to 3.8% Mass Market paperbacks decreased 3.0% and brought the category CAGR to - 1.9%. Total sales were $1.1 billion in 2008. Book clubs and mail-order fell for the sixth year to $600 million, a fall of 3.4%. Audio book sales for 2008 totaled $172 million, down 21% on the prior year, CAGR for this category is still healthy at 3.1%. E-books continue to grow significantly, sales reached $113 million in 2008, up 68.4%.Religious book sales dropped 7.6% to $724m in 2008. However over the period of the estimate it has still performed well with CAGR of 4.5%. Mass-Market Paperback Industry In the mass-market paperback market, books are sold through multiple channels. They are typically sold at low-end stores such as supermarkets, drug stores, mall stores, and some bookstores. The distinctions between different types of book markets are becoming blurred, but it is still true that mass-market books are usually less expensive and are either paperback or in a jacketless hardcover. Mass-market books are often written by house writers, or are reissues of previously published trade books in a less expensive format. Given the challenges in the mass-market paperback industry, as well as the internal financial goals at Weitzen, Kathy had to consider what would make the most sense to optimize logisitics and lower costs. She had tough choices to make; all while ensuring that Weitzen Paper maintains its desire and commitment to offer impeccable service to its customers. Things To Consider: 1) If the annual outbound shipping cost (Total Cost From Distribution Centers to Publishers) was $127,000 in 2008, did Weitzen minimize its outbound shipping cost? 2) If the 2008 outbound shipping cost was not minimized, how much savings could have been achieved in 2008? 3) What would be the volume allocation from each distribution center to each publisher under the 2008 scenario? 4)Assuming 2009 demand for each publisher drops 3% from 2008 levels a) What would be the optimal outbound shipping cost (Total Cost From Distribution Centers to Publishers)? b) Assuming annual outputs amounts remain consistent (Table 1), what would utilization rates be for each Distribution Center (DC)? 5) Given the recent history of the mass-market paperback industry, what recommendation would you make to Weitzen Paper Company? 6) What macro trends should be considered in the evaluation of the book publishing market? 7) Based on historical sales (2002 – 2008) of mass-market sales publications, how would you forecast the next three (3) years (2009 – 2011) of sales for mass-market publications? *** The report should include executive summary, introduction, model/methodology, and recommendations/conclusions.In your executive summary, you summarize your whole report in one page. Introduction briefly explains the company’s background and its problem.Methodology in this case is your Excel optimization. Just like many exercise we have done, please formulate the problem, include decision variables, type formulas for constraints, and optimize your solution using solver. When face a new scenario, please use a new sheet in Excel. You may use other tools in Excel for forecasting.Based on your Excel results, you may answer these questions on page 4 by making appropriate recommendations and conclusions. Type your report with a double-space format and use the APA style. You may check following websites for further details about APA style:

 

Reference no: EM131789538

Questions Cloud

What is the probability that the person has a positive view : If one Democrat is randomly chosen from those 489, what is the probability that the person has a positive view of "Socialism"?
Analyze the effect of an interest rate on a consumer : Analyze the effect of an interest rate decrease on a consumer who is currently a lender. Specifically, answer the following questions.
Find the pairs of variables as independent : Use your general knowledge to label the following pairs of variables as independent or associated. Explain.
Employees are classified as exempt or non-exempt : Employees are classified as exempt or non-exempt. There are also statutory employees and independent contractors
Business areas to reduce costs-improve customer satisfaction : Weitzen Paper Company decided that it would be taking a hard look at several business areas to reduce costs and improve customer satisfaction.
Distance a particle travels : Suppose that the distance a particle travels is given by
When does the velocity of particle increase : where s is in feet and x is in seconds. When does the velocity of this particle increase?
Use your general knowledge to label the variables : Use your general knowledge to label the following pairs of variables as independent or associated. Explain.
How much would depreciation be each year using : A firm purchased an $84,000 asset with an estimated useful lifespan of 9 years. How much would depreciation be each year using the half-year convention

Reviews

Write a Review

Operation Management Questions & Answers

  The dudley street neighborhood initiative

The Dudley Street Neighborhood Initiative (DSNI) is a nonprofit community-based planning and organizing entity rooted in Roxbury/North Dorchester neighborhoods

  Write down at least two companies which have adopted one of

research at least two available erp products from two different vendors and in a 2- to 3-page microsoft word document

  Prepare an informal interoffice memo to me describing

Prepare an informal interoffice memo to me describing in detail what would be the best bankruptcy option for this client.

  More motivating and fulfilling than monetary rewards

According to the readings in Module 2 by Cunningham and Geller, "handoff" errors are a insignificant type of communication error affected by factors such as staffing shortages and caregiver fatigue. According to the talk in Module Two by Simon Sinek,..

  Inventory management and activities of inventory control

"Inventory Management and the activities of Inventory Control do not make decisions or manage operations;

  What is the efficiency of each factory if the ideal time

What is the efficiency of each factory if the ideal time for each factory is 134 days to produce?

  Discuss twelve reasons why strategy implementation can fail

Briefly discuss twelve (12) reasons why strategy implementation can fail and twelve (12) safeguards that can prevent implementation from failing.

  Results in a dramatic decrease in profits

Mitch is a director and officer of Numero Uno, Inc. Mitch makes a marketing decision that results in a dramatic decrease in profits for Numero Uno and its share

  Maintain qualified workforce in order for an organization

According to Leonard (2008), it is important to attract and maintain qualified workforce in order for an organization to remain competitive and successful. What role does the supervisor play in ensuring that the most qualified applicant is chosen for..

  Waterways transportation management practices

Compare and contrast pipeline and waterways transportation management practices.

  What safety stock should the firm use for this product

A continuous review system is used to control inventory Refer to a normal distribution table --What safety stock should the firm use for this product?

  Risk management involves playing

We saw that risk management involves playing the devil’s advocate and asking, “What could go wrong?”

Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd