Reference no: EM133027536

BSBCMM511 Communicate With Influence Assignment - Greenwich Management College, Australia

Assessment Task - Knowledge Questionnaire

Question 1 - Consider the following three organisations:

-OzHarvest

-Marriot Hotels

-ANZ Bank

For each organisation, identify the industry in which they operate, the media and government organisations they may liaise with, and events and communication channels they may use to promote their business.

Question 2 - Address the following questions about cross-cultural communication:

What is cross-cultural communication?

List two (2) principles of cross-cultural communication.

Why is cross-cultural communication important? (30-50 words)

List three (3) barriers to cross-cultural communication.

Question 3 - Address the following questions:

Define negotiation. (30-50 words)

Define mediation. (30-50 words)

Why is conflict resolution important in the workplace? (30-50 words)

Why is it important to de-escalate incidents in the workplace? (30-50 words)

Research, select and briefly outline four (4) techniques for negotiation, mediation, conflict resolution and incident de-escalation.

Question 4 - Address the following questions:

What is an inclusive meeting?

What is a structured meeting?

Select and outline three (3) structured and briefly inclusive meeting procedures you could use when managing meetings.

Question 5 - Review the policies and procedures folder provided.

Review the following policies and procedures:

A. Meeting procedures

B. Communication policy

C. Information management policy

D. Marketing policy

Briefly outline the structure and content of each of the policies and procedures, and explain how they may relate to one or more of the following:

-Presenting and negotiating

-Leading and participating in a meeting

-Making a presentation

-Confidentiality of information

Question 6 - Explain how the communication tone, structure and style may impact on others. Provide an example of each.