Reference no: EM133842483

Assessment Organizational Communication Plan

Question: Write a 2-3 page executive summary in which you analyze operational issues, recommend best practices, identify stakeholders, and present effective strategies for communicating a strategic vision. Get in touch with us for low-cost assignment help!

Introduction
Strategic planning and management is not possible without data and the ability to analyze data and use it to drive improvement in organizational practices. For this assessment, you assume the role of a strategic planner in a healthcare organization. You have been given the task of reviewing patient survey data and presenting an executive summary that includes a plan for improvement of the patient experience. Your executive summary will include analysis of the data, best practice recommendations, description of the key stakeholders, and a plan for communicating the strategic vision across the organization.
Scenario
For this assessment, assume you are employed as a strategic planner with Metropolitan Health. Mission and vision are important to the strategic planning process of a healthcare organization.
Consider the following mission and vision statement.
• Mission: Metropolitan Health's mission is to be the leading provider of the highest quality of healthcare through education, research, and clinical practice.
• Vision: To be the most trusted healthcare provider of choice for patients of the Sunrise region.
You have been asked to review the most recent patient survey data and develop an executive summary that addresses the data and develops a plan for improvement. You interpret the data and find that the data from the previous 12 months of patient satisfaction surveys at Metropolitan Health indicate patients are dissatisfied with their overall patient experience. Areas identified as leading causes for dissatisfaction are related to the following:
• The inability to ask their provider questions.
• Difficulty in making appointments.
• The lack of courtesy and respect from staff.
Note: Eighty-five percent of the patients who completed the survey have been seeking services from Metropolitan Health for over three years. Sixty percent said they are not likely to recommend the facility to their friends and family.