Analyse the complaint from the customer service perspective

Assignment Help Other Subject
Reference no: EM133285306

Question: You must accurately reference all of your external sources of information

write a report on how you would go about solving the workplace problem.

You work as Head Chef at a well known Korean restaurant In Sydney. The restaurant seats 100 customers. Last night, you had a lot of people coming for dinner and the kitchen staff were rushing to get everything made adequately. Customers had to wait and the restaurant staff, lead by Team Supervisor Yolande Lane became upset. The restaurant was also short of staff due to a staff member phoning in sick only 30 minutes before the start of evening service. Today, a customer comes in and complains about how the food he received gave him food poisoning and he wants a solution as soon as possible.

In your report, you should describe what action you would take

Identify and analyse the complaint from the customer service perspective.

What are the short term actions that can be used to resolve the immediate problems in the restaurant ?

What solution do you recommend to resolve any future issues ?

What follow up action would you take?

Reference no: EM133285306

Questions Cloud

Why sales and marketing important in hospitality industry : Why are Sales and Marketing important in the Hospitality industry? What is the difference between Sales and Marketing
Discuss how the christian worldview perspective : Discuss how the Christian worldview perspective can be demonstrated in professional practice by explaining why teachers need to be committed to respecting
Explain the concept agrarian land reform in general : Explain the concept "Agrarian Land Reform" in general. Briefly describe five main objectives of Land Reform Programme in South Africa.
Compare the promotion mix used in the corona campaign : Compare the Promotion Mix used in the Corona campaign and the Porsche campaign. How did the two differ and why do you think they were so different
Analyse the complaint from the customer service perspective : Identify and analyse the complaint from the customer service perspective. What are the short term actions that can be used to resolve the immediate problems
Define productive behavior : What are some forms and examples of productive behavior, and how are they assessed? How does your company assess productive behavior?
Example of a problem on the subject of renewable energy : ENG 328 Ashford University - California example of a problem on the subject of Renewable Energy Resources (identify a problem, or an opportunity)
What attracts you to members of the same gender : What attracts you to members of the same gender? How does this compare to the research we talked about? -What attracts you to members of the opposite gender
What is the role of women in horror comics : What is the role of women in horror comics? How is the institution of marriage portrayed in these stories? Are there options for women to be assertive in these

Reviews

Write a Review

Other Subject Questions & Answers

  Cross-cultural opportunities and conflicts in canada

Short Paper on Cross-cultural Opportunities and Conflicts in Canada.

  Sociology theory questions

Sociology are very fundamental in nature. Role strain and role constraint speak about the duties and responsibilities of the roles of people in society or in a group. A short theory about Darwin and Moths is also answered.

  A book review on unfaithful angels

This review will help the reader understand the social work profession through different concepts giving the glimpse of why the social work profession might have drifted away from its original purpose of serving the poor.

  Disorder paper: schizophrenia

Schizophrenia does not really have just one single cause. It is a possibility that this disorder could be inherited but not all doctors are sure.

  Individual assignment: two models handout and rubric

Individual Assignment : Two Models Handout and Rubric,    This paper will allow you to understand and evaluate two vastly different organizational models and to effectively communicate their differences.

  Developing strategic intent for toyota

The following report includes the description about the organization, its strategies, industry analysis in which it operates and its position in the industry.

  Gasoline powered passenger vehicles

In this study, we examine how gasoline price volatility and income of the consumers impacts consumer's demand for gasoline.

  An aspect of poverty in canada

Economics thesis undergrad 4th year paper to write. it should be about 22 pages in length, literature review, economic analysis and then data or cost benefit analysis.

  Ngn customer satisfaction qos indicator for 3g services

The paper aims to highlight the global trends in countries and regions where 3G has already been introduced and propose an implementation plan to the telecom operators of developing countries.

  Prepare a power point presentation

Prepare the power point presentation for the case: Santa Fe Independent School District

  Information literacy is important in this environment

Information literacy is critically important in this contemporary environment

  Associative property of multiplication

Write a definition for associative property of multiplication.

Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd