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(1) How much is a customer worth over a lifetime of buying? The text in Chapter 12 tells us the longer a customer purchases from a services organization, the more valuable the customer to the success of the organization. Is it any wonder organizations have designed customer loyalty programs to ensure the customer stays? Identify at least two types of customer loyalty programs and assess their effectiveness, including specific examples of each.
(2) Although customer complaints are commonly dreaded, the feedback from the customer can actually give the services organization an opportunity to improve its quality of services and build customer loyalty. The manner in which a complaint is handled, however, will determine whether or not such a positive outcome is achieved. Discuss what customers want once a complaint has been made, and the steps the services organization can take to ensure a positive outcome. Illustrate your comments with a specific example of a complaint that you have made or received (or seen made or received) and how it was handled. Did it have a positive outcome?
Briefly explain five of the given topics: a) slave occupations; b. master-slave relation; c) plantation slave family life; d) Slave Business Enterprises.
Discuss the relationship between communication and destructive and constructive conflict. Specifically, address the role communication plays in each type of conflict.
Can Big Bank's president rescind the contract? Under what circumstances can a contract be rescinded by either party? What facts have to be alleged and proven? What is the result of a contract that is rescinded? What are the two most important concept..
Discuss the techniques that might be employed in order to maximize performance for both an individual whose arousal level is too high and one that it is too low.
What they are going to do there and at what time. Make sure that you write at least 12 lines of conversation?
Clearly the Millersville Lions Club provides needed service to the local community. How would you define their market offering? Since the Millersville Lions Club appears to provide services both needed and wanted by the local community, why has thi..
Review Paul Gorski's "The Myth of the Culture of Poverty" by clicking on the link below. Discuss your reactions to his claims and compare what Gorski talks about to commonly held beliefs in our culture regarding poverty.
Discuss volcanic hazards. Although commonly thought to be associated with most volcanic eruptions (by the general public), lava is rarely responsible for the loss of life.
If two genes, A and B, are linked, and no crossing over occurs, a hybrid cell genotype AaBb will produce what gametes?
Explain how music and culture influence one another. Provide an example of a song or album that affected culture. Provide examples of songs with cultural references.
Research on Protestant Reformation, the printing press. This paper is for a Technology, Society, and Culture Class. This assignment only needs to be one paragraph on what this topic is about. Please 200 words with references used.
How did the growth of the first empires in western Afro-Eurasia affect the societies in the Levant and the Aegean? What influence did they have on the broader region?
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