About total quality management

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Reference no: EM131092969

Which one of the following statements about total quality management (TQM) is TRUE?

a. Total quality management means inspectors are responsible for finding out who makes the defects.

b. In total quality management, workers have the authority to stop a production line if they see quality problems.

c. Total quality management reduces the internal failure costs but not the external failure costs.

d. Total quality management reduces the external failure costs but not the internal failure costs.

Reference no: EM131092969

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