About direct claims is most accurate

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Reference no: EM13730502

Which of the following statements about direct claims is most accurate?

a. Direct claims should be written using the indirect pattern.

b. Direct claims require persuasion.

c. When you have a direct claim, your first step should always be to write a claim letter.

d. Written claims are taken more seriously than claims made by phone or e-mail.

Reference no: EM13730502

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