Eight Dimensions of Quality:
Let us briefly explain each of these.
1. Performance: A product's primary operating features. Examples are automobile acceleration and a television's picture clarity.
2. Features: Supplements to a product's basic functioning features, such as power windows on a car.
3. Reliability: A probability of not malfunctioning during a specified period.
4. Conformance: The degree to that a product's design and operating features meet established standards.
5. Durability: A measure of product life.
6. Serviceability: The speed and ease of repair.
7. Aesthetics: How a product looks, feels, tastes, and smells.
8. Perceived quality: As seen by a customer. Total Quality Management implies adherence to:
- ISO 9000 - a set of quality standards created through the International
Organization for Standardization through those firms can be certified;
- Statistical Quality Control (SQC) - a set of statistical techniques which could be used to monitor quality; involves acceptance sampling and in-process sampling.
- The procedure of learning how and what other firms do in an exceptionally high-quality manner.
- TQM Tools and Techniques.
- Subcontracting operations/services to those who could do them cheaper and/or better.
- Speed the time required through the organization to get something accomplished.
- The totality of features and features of a product or service that bear on its ability to satisfy stated or implied needs.
- Quality is both an associative and absolute concept.
- Quality is relevant to both products and services.
- Quality enhancement programmes decrease the number of defects, decrease resources dedicated to rework, and decrease require for inspectors as employees become responsible for quality.
- Improved quality decrease costs from customer returns, warranty, and lawsuits for faulty products, and lost sales to future customers.