Work systems framework - information system, Computer Engineering

The Work Systems Framework - Information System

Adler writing in 1992 used the phrase 'stumbling backwards into the future' to describe the neglect organisations at that time were displaying towards the incorporation of technology into their operations highlighting the problem as lack of consideration for the complexities of the three-way interaction between technology, people and the wider organisation. Bringing this idea up to date and to help us build information systems effectively into our business a model is required that involves all aspects of the organisation in the process of analysis of the work that goes on in our operations.

The diagram overleaf illustrates one model that can be used to aid in our analysis that takes into consideration all elements involved in doing the work.

A work system is a system in which humans and/or machines perform a business process using information, technology and other resources to produce products and services for internal or external customers.

To use this tool effectively first we need to define the unit that is the work system we are analysing. The work system is usually more that just one process. It may be a set of complementary processes that exist within the overall operation that work towards a common goal.

It may also extend beyond traditional boundaries of the operations function because it includes the customers and other organisational elements. Therefore the work system maybe smaller than the organisation but is (usually) larger than a single process. The work system encourages us to look beyond organisational or functional boundaries and consider all value-adding elements simultaneously and equally. However, while saying this, the operational process should always remain at the core of the work system.

The elements of the work system are:

  • Customers - people who use and receive direct benefits from the products and services produced by the work system. Customers maybe external to the organisation or internal to the organisation.
  • Products and services - the combination of tangible and intangible things that the work system outputs for the consumption of its customers.
  • Business process - a set of correctly sequenced work steps or activities.
  • Participants - people that perform tasks within the system.
  • Information - that is used by the participants to complete their tasks.
  • Technology - hardware, software or any other tools and equipment used by the participants to complete their work.
  • Context - the organisational, competitive, technical and regulatory realm.
  • Infrastructure - the shared human and technical resource that the work system relies on even although these resources exist out with the system itself. This includes support staff such as training and maintenance.

1225_Work Systems Framework - Information System.png

This framework is useful to operations managers when considering IS implementation because it helps define the relationship between the overall work system including customers, employees, etc. and the IS used to support it. Considering all of these work system elements in tandem will avoid the optimisation of one element at the detriment of another eg the implementation of a fully-integrated, hi-tech IS at the expense of flexibility and use-ability.

Each element of the work system has a guiding principle that should be considered when designing the work system to ensure this element is optimised:

  • Please the customer with the correct products and services.
  • Ensure the business process performs efficiently.
  • The participants should be served by the work system.
  • The information should add value.
  • The technology used should consume minimum effort.
  • The infrastructure should be deployed as a genuine resource.
  • The context should minimise conflict and risk.
Posted Date: 3/14/2013 4:01:58 AM | Location : United States







Related Discussions:- Work systems framework - information system, Assignment Help, Ask Question on Work systems framework - information system, Get Answer, Expert's Help, Work systems framework - information system Discussions

Write discussion on Work systems framework - information system
Your posts are moderated
Related Questions
Write 8086 initialisation routine required to program 8255 for mode 1 with Port A and Port B as output Ports and Port C as an input port. Indicate all the relevant signals.

Network Properties There are many properties are associated with interconnection networks:- 1) Topology: It signify how the nodes a network are organised. A variety of top

Q. Illustrate Layout of Magnetic Disk? Head is a relatively small device capable of reading from or writing to a part of platter rotating beneath it. This gives rise to organiz

Differentiate between Hardware and Software Another classification is software vs. hardware. Hardware is the collection of physical components, like chips, wires, PCBs, connect

How does TCP achieve reliability? One of the most significant technologies is retransmission. While TCP stands data the sender compensates for packet loss through implementing

what is ecs?

Explain the types of computer architecture Computer architecture can be divided into three main categories: Instruction Set Architecture, or ISA, is the image of a computing

What are the advantages and disadvantages of Mealy and Moore state machine? Advantage and Disadvantage of Mealy and Moore state machine: In Mealy as the output variable is a

Should validation (did the user enter a real date) occur server-side or client-side? Why? Validation will be completed in both sides i.e., at the server side and client side. S

Q. Define Keyword and Identifiers? Keyword:   A keyword is a statement which defines nature of that statement. If statement is a directive then keyword would be the title of t