What do you mean by total in total quality management, Business Management

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What do you mean by total in total quality management?

Total in Total Quality Management:

It is stands for an overall integrated approach to all features of quality, all domains of system counting organisation, people, hardware/software, resources, time and even also management committees. Total Quality Management is an organisation’s management approach, centered onto quality, based upon participation of all its members and aiming at long term achievement by customer delight and benefits to the members of the organisation and society. Total Quality Management sustains on four pillars namely Systems, Top Management Commitment, Statistical Process Control (SPC) Tools and Team Work.


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