Thorwarth M., Arisha, A. and Harper P., (2009) Simulation model to investigate flexible workload management for healthcare and servicescape environment, Proceedings of the 2009 Winter Simulation Conference

a. Summarise this article to one page.

b. Develop a simplified version of the simulation model in the paper. Describe the headings that would be used to produce the required output from the paper.

2. Cohen, M.D., March, J.G., and Olsen, J.F., (1972) A Garbage Can Model of Organizational Choice, Administrative science quarterly,

a. Summarise this article to one page.

b. Develop a decision tree based on this paper from the perspective of decision structure, energy distribution, decision style, importance of problem, entry times and net energy load. Clearly distinguish between decision nodes and chance (state of nature) nodes.

3. Cezik M.T. and L'Ecuyer P., (2008) Staffing Multiskill Call Centers via Linear Programming and Simulation, Management Science, Vol. 54, No. 2, pp. 310-323.

a. Summarise this article to one page.

b. Outline a linear programming problem based on this article. Decision variables and resources should be identified, an objective function and constraints on the resources detailed.