Service blueprinting - process design, Operation Management

Assignment Help:

Service Blueprinting - Process Design

Most of the recording techniques described so far had their origins in the heyday of scientific management. Service blueprinting is much younger; it first appeared in a paper by Shostack in 1984. Although it has certain similarities to the traditional process flow chart, its unique feature is the line of visibility. Above the line are those parts of the process that the customer observes; below the line are the back-office activities that are not witnessed by the customer. The figure below (adapted from Shostack, 1987), presents an example of a service blueprint for an instalment lending process.

1258_Service Blueprinting - Process Design.png


Related Discussions:- Service blueprinting - process design

Explain total quality improvement organizational downsizing, Analyze how ea...

Analyze how each has changed healthcare delivery on both the macro and micro levels. Provide specific examples of how both macro and micro impacts/changes: Total quality improvemen

Determine the price to maximize profit, The Hickory Cabinet and Furniture C...

The Hickory Cabinet and Furniture Company has decided to concentrate on the production of chairs. The fixed cost per month of making chairs is $7,500, and the variable cost per cha

Ghant for Inventory Control, Hello! I need some help creating a ghant shed...

Hello! I need some help creating a ghant shedule for silo bins. I am harvesting, and I have large grain bins which will be filled depending on how fast we harvest. I also need to

Define the concept of a process approach, Explain the concept of a process ...

Explain the concept of a process approach. What is scope? Explain the concepts of normative references?

Define globalization of health care good or bad for patients, Is the global...

Is the globalization of health care good or bad for patients? Who might benefit from the globalization of health care? Who might lose?

Make a mixed plan for this problem by permitting backordered, X-Print Manuf...

X-Print Manufacturing makes laser printers. One plant assembles the PL-4000 model. Standards indicate that one worker can assemble five printers per day. This model costs about $35

Product layout - connected flow, Product Layout - Connected Flow Where...

Product Layout - Connected Flow Where the demand for a single product is sufficiently high to warrant truly continuous operation (mass production for discrete items such as, c

Explain delays in the project mean that the center, Your in charge of a pro...

Your in charge of a project at the local community center. The center needs to remodel one of the room in time for the start of a new program. Delays in the project mean that the c

Explain implementing large database systems and data, What issues can organ...

What issues can organizations experience when implementing large database systems and data warehouses? What best practices would you recommend to an organization to mitigate these

Write Your Message!

Captcha
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd