Service blueprinting - process design, Operation Management

Service Blueprinting - Process Design

Most of the recording techniques described so far had their origins in the heyday of scientific management. Service blueprinting is much younger; it first appeared in a paper by Shostack in 1984. Although it has certain similarities to the traditional process flow chart, its unique feature is the line of visibility. Above the line are those parts of the process that the customer observes; below the line are the back-office activities that are not witnessed by the customer. The figure below (adapted from Shostack, 1987), presents an example of a service blueprint for an instalment lending process.

1258_Service Blueprinting - Process Design.png

Posted Date: 3/16/2013 3:59:00 AM | Location : United States







Related Discussions:- Service blueprinting - process design, Assignment Help, Ask Question on Service blueprinting - process design, Get Answer, Expert's Help, Service blueprinting - process design Discussions

Write discussion on Service blueprinting - process design
Your posts are moderated
Related Questions

Write your formal analysis of your Color Q self-assessment results. I will look for the following information What primary and secondary color type are you? (MY COLOR ARE GOL

There is sometimes a perceived conflict between earning profit and being responsible. What should CanGo do about adding violent games to their product mix? What impact might this h

Goggle's Strategy 2010: Which of the five competitors seem strongest against Google? Weakness? What is your assessment of overall industry attractiveness?

Do you think that franchisors should allow franchisees to make modifications to the franchisor's product offering, explain? Please put in your own words

Management Management can be elucidated as an art or science, (however, it is  combination of  art and science) of getting things completed by the people, by planning coordina

Can you put a monetary value on the social and the environmental benefits?

What do you understand by “line balancing”? What happens if balance doesn’t exist?

When is the best time in the research process to start searching for participants?

What is the strategic significance of Design in operations management?