1. Name some performance dimensions more common in service than manufacturing operations. 

Answer: These are the dimensions listed. Services tend to be more intangible and tailored to individual needs. Therefore personal views are sought which relate to the service encounter. 

• Tangibles
• Reliability
• Responsiveness
• Competence
• Credibility
• Courtesy
• Security
• Access
• Communication
• Understanding the customer.

 

Posted Date: 3/18/2013 6:15:34 AM | Location : United States

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