Performance dimensions common in service than manufacturing, Operation Management

1. Name some performance dimensions more common in service than manufacturing operations. 

Answer: These are the dimensions listed. Services tend to be more intangible and tailored to individual needs. Therefore personal views are sought which relate to the service encounter. 

  • Tangibles
  • Reliability
  • Responsiveness
  • Competence
  • Credibility
  • Courtesy
  • Security
  • Access
  • Communication
  • Understanding the customer.


Posted Date: 3/18/2013 6:15:34 AM | Location : United States

Related Discussions:- Performance dimensions common in service than manufacturing, Assignment Help, Ask Question on Performance dimensions common in service than manufacturing, Get Answer, Expert's Help, Performance dimensions common in service than manufacturing Discussions

Write discussion on Performance dimensions common in service than manufacturing
Your posts are moderated
Related Questions
1. What do each of the letters in the SMART acronym stand for? 2. In your own words, describe what each piece of the SMART acronym means? 3. Why is the SMART acronym an impor

Today, employers are using employees more and more in a matrixed environment. What does that mean? How can we contend with the various stressors in such an environment? How do we m

You are currently an intern working for the largest law firm in Alabama. Your mentor and senior attorney introduces you to a new client, Dick Jefferson, the owner of House Doctor,

How did Jim conclude that the process was not capable based on his first set of samples? 2. Does the second set of samples show anything that the first set didn’t? Explain what an

In the table given below the Distribution Manager is expected to service these DCs as per the demands placed. If the actual sales after completing week one is as follows, what woul

At a border vehicles arrive at the rate of 9 per minute in a Poisson distribution. For simplicity in this problem assume that there is only one lane and one inspector who can inspe

Supplier relationships in a supply network are categorised in which ways:- Single, multiple, delegated and parallel

Discuss personal traits: which factors contribute to our personal traits? Take any of MBTI or Big Five Model trait and discuss how it may appear. Is there any probability that this

Determining Operations Strategy - Traditional and Emerging Approaches Three known and acknowledged procedures are presented here: the Hill, Platts and Gregory, and the Slack

What suggestions would you make to Veronique to improve the process?