Performance dimensions common in service than manufacturing, Operation Management

1. Name some performance dimensions more common in service than manufacturing operations. 

Answer: These are the dimensions listed. Services tend to be more intangible and tailored to individual needs. Therefore personal views are sought which relate to the service encounter. 

  • Tangibles
  • Reliability
  • Responsiveness
  • Competence
  • Credibility
  • Courtesy
  • Security
  • Access
  • Communication
  • Understanding the customer.

 

Posted Date: 3/18/2013 6:15:34 AM | Location : United States







Related Discussions:- Performance dimensions common in service than manufacturing, Assignment Help, Ask Question on Performance dimensions common in service than manufacturing, Get Answer, Expert's Help, Performance dimensions common in service than manufacturing Discussions

Write discussion on Performance dimensions common in service than manufacturing
Your posts are moderated
Related Questions

Explain steps involved in Organisation Design. The steps involved are:- (i) Formulate and understand the objectives and goals of the organisation and the nature of business

Explain how the Uniform Commercial Code treats goods that were fraudulently obtained.estion here

Explain how you woul eliminate waste through flexible processes

To construct an electricity generating unit, a company has to install 60 items. One team takes on an average 30 days to install one item. A team works for 300 days/year and managem

In 100 words or less, please describe a team situation, which has included the type of people you find it difficult to work with. What impact did this have on team performance? How

Johnson Plastics makes and sells, among many other things, specialty plastic display cases for retail stores. Johnsons expected demand for the display cases is 1,000 units, and ave

Your company wants to increase revenues from its existing customers. How can data mining be used to accomplish his objective?

I need to explain forecasting, also how it is performed at St. Arnold's Brewery (Houston, TX) also what forecasting error is and if there has been any in the past.

The impact Spurlock v. United Airlines (1972) has made to Human Resource Management.