Performance dimensions common in service than manufacturing, Operation Management

1. Name some performance dimensions more common in service than manufacturing operations. 

Answer: These are the dimensions listed. Services tend to be more intangible and tailored to individual needs. Therefore personal views are sought which relate to the service encounter. 

  • Tangibles
  • Reliability
  • Responsiveness
  • Competence
  • Credibility
  • Courtesy
  • Security
  • Access
  • Communication
  • Understanding the customer.


Posted Date: 3/18/2013 6:15:34 AM | Location : United States

Related Discussions:- Performance dimensions common in service than manufacturing, Assignment Help, Ask Question on Performance dimensions common in service than manufacturing, Get Answer, Expert's Help, Performance dimensions common in service than manufacturing Discussions

Write discussion on Performance dimensions common in service than manufacturing
Your posts are moderated
Related Questions
Chris Suit is administrator for Lowell Hospital. She is trying to determine whether to build a large wing on the existing hospital, a small wing or no wing at all. POPULATION TR

As the industry watches to see how United Airlines' strategy performs against American Airlines' strategy, management at United Airlines is anxiously monitoring market signs to det

Which stakeholders that was affected by the bp spill situation in America. What is the negative impact on that stakeholder?

Some IMC campaigns that seemed obvious to me as a consumer include Apple and Microsoft product launches where they do a lot of push strategies, e.g. getting product to retailers, s

In addition to the car lease, Leonard and Rose each have a VISA card with an interest rate of 18.25% p.a. They currently have a balance of $1,205 and made payments of $3,537 in 201

Activities Relating to Production System Designing Decision relating to the production system design is the firm and foremost activity of the production management. This activi

You are currently an intern working for the largest law firm in Alabama. Your mentor and senior attorney introduces you to a new client, Dick Jefferson, the owner of House Doctor,

Define job evaluation. Definition: Job evaluation is a systematic process of evaluating various jobs of an organization. Depending on the characteristics and needs of a job, jo

Sutton Corporation, which has a zero tax rate due to tax loss carry-forwards, is considering a 5-year, $6,000,000 bank loan to finance service equipment. The loan has an interest r

Giving employees explicit rights to free speech, just cause dismissal, and information are three possibilities for transforming U.S. labour law.