Performance dimensions common in service than manufacturing, Operation Management

1. Name some performance dimensions more common in service than manufacturing operations. 

Answer: These are the dimensions listed. Services tend to be more intangible and tailored to individual needs. Therefore personal views are sought which relate to the service encounter. 

  • Tangibles
  • Reliability
  • Responsiveness
  • Competence
  • Credibility
  • Courtesy
  • Security
  • Access
  • Communication
  • Understanding the customer.

 

Posted Date: 3/18/2013 6:15:34 AM | Location : United States







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