Observation of behaviour of company - Service Process Matrix

Schmenner observes that many service industries seem to be adopting competitive stances which imply moving up the diagonal. For example, banking and retailing are becoming more automated; fast food restaurants more standardised, and there are opportunities for professional service firms to specialise. Schmenner argues that the managerial pursuit along the diagonal is for two important reasons: managerial control and reduced cost. Both are responses to increases in competition and the opportunities in the growth of the services market. At the last count McDonald's has 28,000 outlets worldwide. It is worth reading the Economist which provides reports into the growth in global services and the percentage attributed to individual countries. At the moment the US followed by the UK have the greatest share of global services.

Posted Date: 3/18/2013 3:53:42 AM | Location : United States

Ask an Expert

Related Discussions:- Observation of behaviour of company - service process matrix, Assignment Help, Ask Question on Observation of behaviour of company - service process matrix, Get Answer, Expert's Help, Observation of behaviour of company - service process matrix Discussions

Write discussion on Observation of behaviour of company - service process matrix
Your posts are moderated

Write your message here..

Related Questions

Describe the differences between a 3rd party beneficiary, Explain the diffe... Explain the differences between a 3rd party beneficiary and a 3rd party assignee. Why are assignments of contracts so important for our free enterprise economy?

Explain lincoln electric company don''t want to join a union, Why doesn't L... Why doesn't Lincoln Electric Company want to join a union?

Explain goals should be articulated by teams, Clearly-defined goals are the... Clearly-defined goals are the essence of great teamwork. Which of the following statements is most true about how goals should be articulated by teams

Implementation of tools in operations management, How to implement tools in... How to implement tools in operations management?

Service profit chain - operation strategy, Service Profit Chain - Operation... Service Profit Chain - Operation Strategy Prior to their work on the service-profit chain, Heskett and colleagues produced what they considered as the linkages between the emp

Explain electronic information exchanges throughout firms, Of focus in any ... Of focus in any HMIS is data compatibility, which includes the use of common codes and data definitions, specifically used for electronic information exchanges throughout the organ

What happens if balance doesn’t exist?, What happens if balance doesn’t exi... What happens if balance doesn’t exist?

Layout of facilities, Layout of Facilities Layout refers to the arran... Layout of Facilities Layout refers to the arrangement of facilities. A plant layout refers to the arrangement of machinery equipment and other industrial facilities such as r

Compute the appropriate loan table, You just took a $20,000, eight-year loa... You just took a $20,000, eight-year loan. Payments at the end of each year are flat (equal in every year) at an interest rate of 8 percent. Calculate the appropriate loan table, sh

Merits of continuous or flow production, Merits of Continuous or Flow Produ... Merits of Continuous or Flow Production 1.The direct labor content will be reduced since the comprehensive pre planning which is necessary will often produce economies in time.