Observation of behaviour of company - Service Process Matrix

Schmenner observes that many service industries seem to be adopting competitive stances which imply moving up the diagonal. For example, banking and retailing are becoming more automated; fast food restaurants more standardised, and there are opportunities for professional service firms to specialise. Schmenner argues that the managerial pursuit along the diagonal is for two important reasons: managerial control and reduced cost. Both are responses to increases in competition and the opportunities in the growth of the services market. At the last count McDonald's has 28,000 outlets worldwide. It is worth reading the Economist which provides reports into the growth in global services and the percentage attributed to individual countries. At the moment the US followed by the UK have the greatest share of global services.

Posted Date: 3/18/2013 3:53:42 AM | Location : United States

Ask an Expert

Related Discussions:- Observation of behaviour of company - service process matrix, Assignment Help, Ask Question on Observation of behaviour of company - service process matrix, Get Answer, Expert's Help, Observation of behaviour of company - service process matrix Discussions

Write discussion on Observation of behaviour of company - service process matrix
Your posts are moderated

Write your message here..

Related Questions

Explain does incorporation have any impact on business, Does incorporation ... Does incorporation have any impact on business?

Explain what type of strategy will you use to meet demand, Dell Computers i... Dell Computers is known for revolutionizing the personal computer market using mass customization. This company can turn out a huge volume of computers while still having a variety

Describe what''s an effective mission statement, What's an effective missio... What's an effective mission statement for the Chattanooga Ice Cream Division?

Describe maintain service quality in the expanded markets, Evaluate whether... Evaluate whether or not Shangri La Hotel's heavy investment in employee development yields a profitable return to the company. Evaluate Shangri La Hotel at maintain service quality

Explain differences create a problem for the acquiring firm, Suppose a Brit... Suppose a British computer firm is acquiring a smaller competitor located in Frankfurt, Germany. What are two likely differences in the way these two firms carry out the decision m

Five forces in strategic business plan, Based on your analysis, select one ... Based on your analysis, select one of the five forces and explain how Bill can incorporate his analysis of that force into his Strategic Business Plan (SBP).

Explain typical complaints, Do results from the survey illustrate typical c... Do results from the survey illustrate typical complaints about teams and specifically about team incentive rewards?

Explain supply management, What is the difference between purchasing and su... What is the difference between purchasing and supply management? What is the difference between a supply chain orientation and supply chain management?

Explain job requirements help, How might formally written job requirements ... How might formally written job requirements help you manage your work unit?

Process analysis, Process Analysis Process Analysis means the study of... Process Analysis Process Analysis means the study of the overall process in factory (plant). It analyses every step of the manufacturing process and aims at improving the indu