Observation of behaviour of company - service process matrix, Operation Management

Observation of behaviour of company - Service Process Matrix

Schmenner observes that many service industries seem to be adopting competitive stances which imply moving up the diagonal. For example, banking and retailing are becoming more automated; fast food restaurants more standardised, and there are opportunities for professional service firms to specialise. Schmenner argues that the managerial pursuit along the diagonal is for two important reasons: managerial control and reduced cost. Both are responses to increases in competition and the opportunities in the growth of the services market. At the last count McDonald's has 28,000 outlets worldwide. It is worth reading the Economist which provides reports into the growth in global services and the percentage attributed to individual countries. At the moment the US followed by the UK have the greatest share of global services.

Posted Date: 3/18/2013 3:53:42 AM | Location : United States







Related Discussions:- Observation of behaviour of company - service process matrix, Assignment Help, Ask Question on Observation of behaviour of company - service process matrix, Get Answer, Expert's Help, Observation of behaviour of company - service process matrix Discussions

Write discussion on Observation of behaviour of company - service process matrix
Your posts are moderated
Related Questions
A water skier who breaks his leg after a tumble while water skiing, where the lake was free of obstacles and the boat was operated properly, will probably fail to recover in an act

What are America's and today's workers view of the labor unions?

To meet investor objectives, management seeks to do which of the following in its present operations as well as shift investment from areas with declining returns to those where im


Why do successful firms conduct marketing research for their product and services?

A major competitive dimension that forms a company's strategic operational competitive position in their strategic planning is which of the following? Cost or price Focus Automatio

Ski Boards, Inc., wants to enter the market quickly with a new finish on its ski boards. It has two choices: (A) make major modifications at a fixed cost of $26,000, or (B) purchas

An assembly line currently has five workstations and the time required for each is shown below 1. 42sec 2. 49 sec. 3. 32 sec. 4. 47 sec. 5. 42 sec. What is the efficiency process?

Can someone give me some ideas of how to implement a turnaround strategy for a United Way due to the fact that they have some ethical problems and increase of competitive.

Bloomsday Outfitters produces T-shirts for road races. They need to acquire some new stamping machines to produce 30,000 good T-shirts per month. Their plant operates 200 hours per