Observation of behaviour of company - service process matrix, Operation Management

Assignment Help:

Observation of behaviour of company - Service Process Matrix

Schmenner observes that many service industries seem to be adopting competitive stances which imply moving up the diagonal. For example, banking and retailing are becoming more automated; fast food restaurants more standardised, and there are opportunities for professional service firms to specialise. Schmenner argues that the managerial pursuit along the diagonal is for two important reasons: managerial control and reduced cost. Both are responses to increases in competition and the opportunities in the growth of the services market. At the last count McDonald's has 28,000 outlets worldwide. It is worth reading the Economist which provides reports into the growth in global services and the percentage attributed to individual countries. At the moment the US followed by the UK have the greatest share of global services.


Related Discussions:- Observation of behaviour of company - service process matrix

Simulation, Which of the following probability distributions cannot be simu...

Which of the following probability distributions cannot be simulated ?

Mis, mis in decision making

mis in decision making

Explain major operations planning activities, In an overview of the major o...

In an overview of the major operations planning activities in a typical logistics organization, which of the following activities follows aggregate sales and operations planning? a

Lpp. operation research, A paper mill produces two grades of paper viz., X ...

A paper mill produces two grades of paper viz., X and Y. Because of raw material restrictions, it cannot produce more than 400 tons of grade X paper and 300 tons of grade Y paper i

Explain vent-promotion bauiness, Hirizontal intergration has benefits to th...

Hirizontal intergration has benefits to the firms involved. Consider the consolidation in the vent-promotion bauiness when Live Nation bought Ticketmaster in 2010. List some specif

Explain levels of outsourcing, Why do you think many firms are experiencing...

Why do you think many firms are experiencing an increase in their levels of outsourcing?

Explain total quality improvement has changed healthcare, Analyze how total...

Analyze how total quality improvement has changed healthcare delivery on both the macro and micro levels.

Explain common-size financial statement, What is a "common-size financial s...

What is a "common-size financial statement" and how would it assist you to manage your business successfully?

Difference between business and operations strategy, What is the difference...

What is the difference between business and operations strategy?  Answer: There is a hierarchy of strategic decision making, each focused on a different time horizon and at vary

Write Your Message!

Captcha
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd