Question 1:

Explain how you would set up the Front Office Department of a new 100 room beach resort. You should consider the following points in your answer:

• Manpower requirements
• Recruitment and selection
• Training
• Final organization chart

Question 2:

Explain the following:
(i) Corporate rate
(ii) Crew rate
(iii) Rack rate
(iv) Back-to-back rate
(v) Airline rate

Question 3:

Discuss in detail the duties and responsibilities of the Executive Housekeeper and explain why he/she is a key player in the Rooms Division Management?

Question 4:

Why is the lobby also considered as the hub of the hotel?

Question 5:

One of the main concerns of Front Office & Reservations Management is the efficiency of their communication system within their departments. What according to you should be the main features of the communication system and how effective should it be?