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1. Look at the above table and list the interesting gaps which you observe in the 'scripts' between consumer and service provider.
1. The starting point of the service is different, the customer had added three further steps and given them considerable weight
2. Greeting the client is not seen as important by the customer but is given greatest importance by the provider
3. Conversation during the haircut is not rated by the customer but is rated very highly by the provider.
4. The point of payment is not highly rated by the provider but is from the customer's perspective.
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1. Does Clark have any sources of power and any contingencies of power? If so, list and discuss them. 2. To what degree were Clark's methods of influencing board members the most e
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Analyze the reason for the type of organizational structure employed by the organization, and identify the key positions that support that organizational structure.
A dry cleaner uses exponential smoothing to forecast equipment usage at its main plant. August usage was forecasted to be 50 percent of capacity; actual usage was 52 percent of cap
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