List the interesting gap between consumer & service provider, Operation Management

Assignment Help:

1. Look at the above table and list the interesting gaps which you observe in the 'scripts' between consumer and service provider.


1. The starting point of the service is different, the customer had added three further steps and given them considerable weight 

2. Greeting the client is not seen as important by the customer but is given greatest importance by the provider 

3. Conversation during the haircut is not rated by the customer but is rated very highly by the provider. 

4. The point of payment is not highly rated by the provider but is from the customer's perspective.


Related Discussions:- List the interesting gap between consumer & service provider

Describe limitations of the relational model, Write a 200- to 350- word sho...

Write a 200- to 350- word short-answer response to the following: • Identify and describe three limitations of the relational model and recommend strategies to overcome these li

Line balancing, What do you understand by “line balancing”?

What do you understand by “line balancing”?

Importance of performance measurement, Importance of performance measuremen...

Importance of performance measurement  1. Research reveals that many institutional investors are basing their decisions, in part, on a review of company's non financial perfor

Loading, what is significance of loading?

what is significance of loading?

Customer needs - business strategy, Customer Needs - Business Strategy ...

Customer Needs - Business Strategy A key aspect of developing business strategy is the determination of customer needs and wants in the markets to be targeted. There are many

Explain malcolm baldrige national quality award, "Malcolm Baldrige National...

"Malcolm Baldrige National Quality Award" Please respond to the following Discuss the standout features of the companies approaches to managing operations. Discuss the attribute

Introduction to the operations function, Introduction to the Operations Fun...

Introduction to the Operations Function Firstly, consider the economy where gross domestic product (GDP) has been subdivided into its major divisions which are agriculture, ma

Explain who are the key stakeholders of global green usa, Who are the key s...

Who are the key stakeholders of Global Green USA? As an advisor to its CEO, Matt Peterson, what would point some possible conflicts among the key stakeholders' interests and what s

Explain new priority management system, How should Matulovic respond to his...

How should Matulovic respond to his fellow executives who are calling to ask him for special treatment outside the new priority management system?

Explain what does the project portfolio illustrate, What does the project p...

What does the project portfolio illustrate? How might it be useful to management?

Write Your Message!

Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd