List the interesting gap between consumer & service provider, Operation Management

Assignment Help:

1. Look at the above table and list the interesting gaps which you observe in the 'scripts' between consumer and service provider.

Answer:

1. The starting point of the service is different, the customer had added three further steps and given them considerable weight 

2. Greeting the client is not seen as important by the customer but is given greatest importance by the provider 

3. Conversation during the haircut is not rated by the customer but is rated very highly by the provider. 

4. The point of payment is not highly rated by the provider but is from the customer's perspective.

 


Related Discussions:- List the interesting gap between consumer & service provider

Explain how can product development costs be minimized by, How can product ...

How can product development costs be minimized by entering the market late

Explain compare and contrast utilitarianism with situationis, Compare and c...

Compare and contrast Utilitarianism with Situationism

Explain what are your alternatives and the pros and cons, Your company has ...

Your company has assigned one of its vice presidents to function as your project sponsor. Unfortunately, your sponsor refuses to make any critical decisions, always "passing the bu

Explain what must the beta of this stock be, A stock has an expected return...

A stock has an expected return of 10.2 percent, the risk-free rate is 4.5 percent, and the market risk premium is 8.5 percent. What must the beta of this stock be?

Explain sources of power and any contingencies of power, 1. Does Clark have...

1. Does Clark have any sources of power and any contingencies of power? If so, list and discuss them. 2. To what degree were Clark's methods of influencing board members the most e

Explain same day delivery manufacturing process, Describe FedEx Office and ...

Describe FedEx Office and Same Day delivery manufacturing process and scheduling approach

Provide description of the business model, Create the document with conside...

Create the document with consideration to the following: E-Commerce business plan Use Word Title Page Table of Contents Use of the auto generated table of contents

Explain organizational structure, Analyze the reason for the type of organi...

Analyze the reason for the type of organizational structure employed by the organization, and identify the key positions that support that organizational structure.

Explain forecast for october percent of capacity, A dry cleaner uses expone...

A dry cleaner uses exponential smoothing to forecast equipment usage at its main plant. August usage was forecasted to be 50 percent of capacity; actual usage was 52 percent of cap

Explain what is the best decision, Let's say you own a small construction c...

Let's say you own a small construction company. You need to decide whether to buy a bulldozer to add to your equipment fleet. You assume that the construction industry could be Goo

Write Your Message!

Captcha
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd