1. Look at the above table and list the interesting gaps which you observe in the 'scripts' between consumer and service provider.

Answer:

1. The starting point of the service is different, the customer had added three further steps and given them considerable weight 

2. Greeting the client is not seen as important by the customer but is given greatest importance by the provider 

3. Conversation during the haircut is not rated by the customer but is rated very highly by the provider. 

4. The point of payment is not highly rated by the provider but is from the customer's perspective.

 

Posted Date: 3/18/2013 5:50:28 AM | Location : United States

Ask an Expert

Related Discussions:- List the interesting gap between consumer & service provider, Assignment Help, Ask Question on List the interesting gap between consumer & service provider, Get Answer, Expert's Help, List the interesting gap between consumer & service provider Discussions

Write discussion on List the interesting gap between consumer & service provider
Your posts are moderated

Write your message here..

Related Questions

Explain external competitive policies and techniques, 1. How might a compan... 1. How might a company's business strategy affect the internal alignment policies and techniques of its Total Compensation system? 2. How might a company's business strategy affect

Explain description of the purpose of prototyping, A description of the art... A description of the article and where it was found Identification of the one thing about prototyping that surprised you the most A brief summary of why it surprised you A descript

Explain considerations in designing organisation structure, Explain main co... Explain main considerations while designing the organisation structure. While designing the organisation structure, there are two major considerations:  - Differentiation an

Sub optimisation - operations function, Sub optimisation - Operations Funct... Sub optimisation - Operations Function Another important issue raised by the systems approach is that of sub-optimisation. This is of considerable significance for managers, a

Explain lifestyle entrepreneur, Define the following in your own words, do ... Define the following in your own words, do not copy and paste, won't give points for that Lifestyle Entrepreneur Serial Entrepreneur Classic Entrepreneur

Explain dedicated cell production in modern manufacturing, Explain about th... Explain about the dedicated cell production in modern manufacturing environment. Dedicated cell production: Traditional production has been regarding the specialisation o

Explain aggregate planning in manufacturing, What is the major difference b... What is the major difference between aggregate planning in manufacturing and aggregate planning in services? Provide and explain to examples.

Explain simple to state and very difficult to execute, The Assignment is at... The Assignment is at the same time very simple to state and very difficult to execute. It is designed to allow you to use all the tools of strategy and analysis that you have learn

Explain product contamination is a catastrophic event, Product contaminatio... Product contamination is a catastrophic event, both for the organization at fault and for the victims. Cases of product contamination frequently make the news. Find an example o

Operation Management, n the table given below the Distribution Manager is e... n the table given below the Distribution Manager is expected to service these DCs as per the demands placed. If the actual sales after completing week one is as follows, what would