Commence the knowledge audit by identifying the knowledge gaps and blockages in the organisation, as follows:
a) Consider each of the ten checklist issues listed, and assess from the case study whether the organisation addresses them well (needing no further attention), adequately, or whether there is a problem. Justify your assessment in each case. Take some time to do this part of the assignment thoroughly.
b) Where you consider that more information would be needed to properly identify the knowledge gaps and blockages, outline your strategy for finding out this information.
c) Include a list of sources you have consulted in carrying out your investigation so far (for example: books, journals, Internet sites). Give the complete reference using Chicago/APA format.
Summarise the organisation's KM goals, and state which issue you consider to be the organisation's most pressing problem in achieving their goals, explaining your reasons.