Kaplan and norton balanced scorecard framework, Operation Management

Kaplan and Norton Balanced Scorecard Framework

Kaplan and Norton (1992, 1993, and 1996) describe the concept of a 'balanced scorecard' that includes four categories of measure: financial, customers, internal business processes and measures of innovation and learning. The balanced scorecard starts by asking 'what do shareholders want?' 

The framework allows managers in a company a rapid and comprehensive assessment of a company in a single report. Managers can consider and balance performance measures for four critical areas or perspectives that effect successful mission accomplishment.

Posted Date: 3/15/2013 2:21:35 AM | Location : United States







Related Discussions:- Kaplan and norton balanced scorecard framework, Assignment Help, Ask Question on Kaplan and norton balanced scorecard framework, Get Answer, Expert's Help, Kaplan and norton balanced scorecard framework Discussions

Write discussion on Kaplan and norton balanced scorecard framework
Your posts are moderated
Related Questions
1. Henry Mintzberg identified three broad categories of roles that managers play. Briefly discuss the three broad categories. Give a workplace example of one of the roles contained

Characteristics of Continuous or Flow Production Flow of Material: The flow of materials is continuous and there is little or no queuing at any stage of processing. Mac

The following is a table of activities associated with a project at Bill Figg Enterprises, their durations and what activities each must precede- Activity Duration (weeks) Prece

disconnected or functional layout

Provide specific examples of ways that Pitney Bowes has aligned diversity goals with a market-driven approach to meeting customer needs.

Describe the challenges in using the MBTI instruments or Keirsey Temperament sorter in project management situation and how you would address them. Speculate the acceptance level o

How can job design be used to create a more motivated workforce? Be specific.

1. Does your company's compensation plans help to attract and retain people with the right skills, knowledge and motivation to help the company succeed? Explain.Company;NYC Dept. f

Factors for plant Location choice Safety Requirements : Some production units may present, or may be believed to present potential dangers to the surrounding neighbourhood, e

The decline in union membership has been mainly attributed to what four factors? Answer (1) Change in economy, employee involvement, human resources practices, and government regul