Explain what is the overall reliability of the call center, Operation Management

Assignment Help:

The service center for a brokerage company provides three functions to callers: account status, order confirmations, and stock quotes. The reliability was measured for each of these services over one month with these results: 90 percent, 70 percent, and 80 percent, respectively. What is the overall reliability of the call center?

Related Discussions:- Explain what is the overall reliability of the call center

Explain how you would use situational leadership, Describe how you would us...

Describe how you would use Situational Leadership to diagnose the situation and identify the appropriate leadership style.?

Explain what are the benefits of working for someone else, • What are the ...

• What are the challenges? What are the challenges of being an entrepreneur? What are the challenges of starting and building your own compan What are the benefits... •

Explain job design be used to create a motivated workforce, How can job des...

How can job design be used to create a more motivated workforce? Be specific.

Difference among using an exact optimization technique, What is the differe...

What is the difference between using an exact optimization technique and a heuristic to solve a problem?

What is the mixed strategies range, For the given matrix, what is the mixed...

For the given matrix, what is the mixed strategies range , Bob could make use to dominate Middle ? Assume three Offices (A, B, and C) in downtown, simultaneously decide whethe

Differences among transnationals and global corporations, 1) Discuss the di...

1) Discuss the differences between transnationals and global corporations. 2) Compare political risk in the US to that of Egypt. Is there more in one country and what is the imp

Learning curve, what is learning curve?

what is learning curve?

Define activity a can be finished and not delay any activity, Using the dat...

Using the data in Table 13-4, determine the latest time activity A can be finished and not delay any activity? Table 13-4 The following represents a project with known activity tim

Clean systems disimillar from traditional production systems, Explain how l...

Explain how lean systems differ from traditional production systems?

Explain intrinsic motivation for southwest employees, 1. What is the organi...

1. What is the organizational culture of Southwest Airlines like? How does it affect the way the employees behave? 2. What are some potential sources of intrinsic motivation for

Write Your Message!

Name

Email id

Message

Verfication Code

User Account

All Pages