Explain what is the direct labour utilization, Operation Management

Revisit the Automobile Driver's License office example.
a. What is the direct labour utilization for the process shown in figure 7.6a?
b.What is the direct labour utilization for the process shown in figure 7.6b?
c.What is the direct labour utilization for the process shown in figure 7.7?
d. What do you conclude from this calculations?

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