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You are the Customer Service Manager for a US manufacturer and have fielded a phone call from the Japanese Distributor of your products in Japan. She informs you that a major local client is having difficulty servicing your products and convincing local customers as to the quality. As a first step, what do you propose to do about this problem, particularly when it involves "face" (in the Japanese sense of that word)?
Operations Management Case: choose one company. You must study the chosen company from the point of view of the ten critical operations management decisions. The group will wr
The chief information officer recommends that a new computer and software be purchased and installed at a cost of $100,000. This investment will decrease manpower costs by $4 per c
Number Defective - Np Chart This type of chart can be used when it is possible to establish a constant sample size n. It has the advantage that it is readily understood by use
What are the major options for appraisal of employees? Discuss each option, identifying the one that you think is "Best", and why you chose that option
Lead Time - Operations Management Estimated time from release of an order requesting the manufacture or procurement of any item until the time it is available. The lead time (
Give difference between assembler, compiler and interpreter
Discuss the types of evidence that you would look for in order to determine whether a needs analysis has been improperly conducted. How would you know? Why?
The Scott Corey accounting firm is installing a new computer system, and several things must be done to make sure the system works properly. The following table provides informatio
what is cost profit volume?
discus more about work measurement techniques
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