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You are the Customer Service Manager for a US manufacturer and have fielded a phone call from the Japanese Distributor of your products in Japan. She informs you that a major local client is having difficulty servicing your products and convincing local customers as to the quality. As a first step, what do you propose to do about this problem, particularly when it involves "face" (in the Japanese sense of that word)?
what are the most significant events in the story of how the plant survived because of its adoption of quality based principles
Project sponsors within the contractors company have the authority to change the scope of an external customers project as they see fit. Answer Have the authority to change t
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1. (a) For the measurement data presented below, draw a frequency histogram using a class width of 0.1 mm; calculate the sample means and superimpose their frequency histogram; com
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