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Question:
(a) Distinguish between (i) a single-channel and a multiple-channel waiting line; (ii) a birth and a death process with regard to queueing theory.
(b) Explain briefly three common types of customer's behaviour.
(c) A tax consulting firm has three service stations in its office to receive customers who have complaints about their income, wealth and sales taxes. The average rate of arrivals is 7 customers per hour. Each tax adviser spends an irregular amount of time servicing arrivals which have been found to follow an exponential distribution.
The average service time is 15 minutes per customer. Find the
(i) traffic intensity. (ii) average number of customers in the system. (iii) average time a customer has to wait before he gets service.
A paper mill prouduces two grads of paper viz., X and Y. Becouse of raw material restriction, it cannot product more then 400 tons of grade X paper and 300 tons of grade Y paper in
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A paper mill produces two grades of paper viz., X & Y. Because of raw material restrictions, it cannot produce more 400 tons of grade X paper & 300 tons of grade Y paper in a week.
Operations research is used by manager in making business decisions. What are five each of its merit and demerit that the users need to be aware of?
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