Drawbacks to having call centres overseas

-  Culture and language problems

-  Animosity to overseas call centres (resulting in loss of customers)

-  need for extensive re-training that is expensive and time consuming

-  Time differences (can result in health problems in call centre work force who need to work unsocial hours to target key markets)

-  Technology (does the infrastructure exist to service high tech equipment?)

 

Posted Date: 9/10/2013 3:41:28 AM | Location : United States

Ask an Expert

Related Discussions:- Drawbacks to having call centres overseas, Assignment Help, Ask Question on Drawbacks to having call centres overseas, Get Answer, Expert's Help, Drawbacks to having call centres overseas Discussions

Write discussion on Drawbacks to having call centres overseas
Your posts are moderated

Write your message here..

Related Questions

How 74147 series ttl can be used as a decimal-to-bcd encoder, Illustrate ho... Illustrate how 74147 series TTL can be used as a decimal-to-BCD encoder. Ans. Available IC in 74 series is 74147 that is a priority encoder. Such IC has active low inp

How the system would work in real time- simulation, How the system would wo... How the system would work in real time -  Sensors in/near road gather data (these can be infra-red/light sensors, pressure sensors, induction loops etc.) -data is generally num

Design an or to and gates combinational network, Q. Design an OR to AND gat... Q. Design an OR to AND gates combinational network for the following Boolean expression:   ABCD + A'BC'D + A'BC'D' + A'BCD + (A'B'C'D' + AB'CD) Two terms in parenthesis are Don

Determine the list of micro-operations, Micro-Operations A micro-operat... Micro-Operations A micro-operation is an basic operation which is performed on data stored in registers. We can classify micro-operations into four categories: 1. Register t

What do you mean by communication traffic, Q. What do you mean by Communica... Q. What do you mean by Communication Traffic? Communication Traffic offers a pictorial view of communication traffic in interconnection network with respect to time in progress

What is single program multiple data, Q. What is Single Program Multiple Da... Q. What is Single Program Multiple Data? A general style of writing data parallel programs for MIMD computers is SPMD (single program, multiple data) means all processors execu

Symbol for the new euro currency in my spreadsheet, How can I go in the sym... How can I go in the symbol for the new Euro currency in my spreadsheet? Ans) Microsoft suggestted a new Tahoma font with the Euro symbol.

File history.d1 contains a brief history of computing, File History.d1 cont... File History.d1 contains a brief history of computing. There are no indentations in this file. Write a program to read this file, inserting five blank spaces at the beginning of ea

Explain the biometric systems and biometric authentication, Explain the Bio... Explain the Biometric Systems in brief. Biometrics: It is the science of measuring physical properties of living beings. Biometric Authentication: (a) This authenticati

What is multiplexer, Q. What is multiplexer? Explain 4 X 1 Multiplexer.   ... Q. What is multiplexer? Explain 4 X 1 Multiplexer.    Q. Explain the working of a Binary Half-Adder. Construct a Full-Adder from Half- Adder. Also draw the circuit diagram of full