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Question :
(a) According to Slack et al. (2001), in any organisation the factors that define customer requirements are referred to as competitive factors which are influenced by the operations function at the performance objectives.
Explain using examples, the different types of performance objectives in a particular industry of your choice.
(b) The results from a survey on service quality in a bank indicated that many customers are dissatisfied with the service that they currently receive. Using the perception-expectation gap model of quality, identify possible causes of dissatisfaction with the service provided by the bank, and suggest operational changes to deal with each of the causes identified to close the gaps.
How do marketers position and differentiate their company's products/services relative to competition? Provide examples in either the fast-food, hotel, airline or restaurant busine
Lake Charles Seafood makes 500 wooden packing boxes for fresh seafood per day, working in two 10-hour shifts. Due to increased demand, plant managers have decided to operate three
What is the forecast for Aug based on a weighted moving average applied to the following past demand data and using the weights: 5, 3, 1.5? (largest weight is for most recent data)
In what ways do you think that scoping projects that are cutting edge or don't have a lot of precedents is a problem, and how do you think a project manager can address this
Ask question #Minimum 100 words acceptNas food produces to kinds of popular dark chocolate bars. the banana and coffee. the banana bar costs 0.22 to make and sells of 0.35, where a
Messages are transmitted from low speed terminals and arrive at a message concentrator at a Poisson rate of 600/hr. They are held in a buffer until a hi-speed trunk line is free to
As a top executive, the only agency relationship I am concerned about is the one between myself and the firms owners. I think that it would be a waste of my time and energy to worr
1.Why does each generic business model require a difficult set of business-level strategies? Give examples of pairs of companies in: (a) the computer industry; (b) the electronics
Which of the following is true? Once you complete the five steps, the process is complete Another constraint will always appear when the original constraint is broken Dema
Describe a recruitment process that would provide a pool of pre-qualified candidates for the seven open trainer positions.
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