Different types of performance objectives, Operation Management

Assignment Help:

Question :

(a) According to Slack et al. (2001), in any organisation the factors that define customer requirements are referred to as competitive factors which are influenced by the operations function at the performance objectives.

Explain using examples, the different types of performance objectives in a particular industry of your choice.

(b) The results from a survey on service quality in a bank indicated that many customers are dissatisfied with the service that they currently receive. Using the perception-expectation gap model of quality, identify possible causes of dissatisfaction with the service provided by the bank, and suggest operational changes to deal with each of the causes identified to close the gaps.


Related Discussions:- Different types of performance objectives

Explain receive advice from immediate supervisor, What are some of the poss...

What are some of the possible reasons Scott did not seek or receive advice from her immediate supervisor?

Find the total book value of the assets, Alfonzo's Pizzeria purchased its b...

Alfonzo's Pizzeria purchased its building 8 years ago at a cost of $76,000. The building is currently valued at $212,000. Alfonzo's has other fixed assets that cost $58,000 and are

Advantages of enterprise resource planning, Advantages of ERP 1.Invento...

Advantages of ERP 1.Inventory Reduction: Through this process it is possible to procure a component as it is needed thereby avoiding cost of carrying it and excessive safety st

Describe testing for honesty, "Testing for Honesty" Please respond to the f...

"Testing for Honesty" Please respond to the following: From the case study, determine what ideals, obligations, and effects must be considered in using psychological tests as pre-e

, What happens if balance doesn’t exis

What happens if balance doesn’t exist

Describe how laws tie into business ethics, Discuss how laws tie into busin...

Discuss how laws tie into business ethics. Support your ideas with research and specific examples of laws discussed in your text.

Explain appraising and compensating subordinates, Do you believe that manag...

Do you believe that managers should be given more autonomy to make personnel decisions such as hiring, appraising, and compensating subordinates, or do you believe that managers sh

Responsiveness - customer satisfaction and service quality, Responsiveness ...

Responsiveness - Customer Satisfaction and Service Quality Concerns the willingness or readiness of employees to provide service. It involves timeliness of service: mailing a

Police resource was first utilized the jack the ripper case, What police re...

What police resource was first used in the Jack the Ripper Case?

Explain changes in the environment, What changes in the environment provide...

What changes in the environment provided the opportunity for the Dewmocracy approach?

Write Your Message!

Captcha
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd