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Question :
(a) According to Slack et al. (2001), in any organisation the factors that define customer requirements are referred to as competitive factors which are influenced by the operations function at the performance objectives.
Explain using examples, the different types of performance objectives in a particular industry of your choice.
(b) The results from a survey on service quality in a bank indicated that many customers are dissatisfied with the service that they currently receive. Using the perception-expectation gap model of quality, identify possible causes of dissatisfaction with the service provided by the bank, and suggest operational changes to deal with each of the causes identified to close the gaps.
Explain the difference between rationalist and incrementalist strategy. Who are the main protagonists of the theories? How have the debates regarding these theories had implication
Once the organization understands its customer and its market, it can now move on to planning, developing, and implementing a CRM solution. What would some of your objectives for a
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explain the evolution of operation management highlighting the key stage of development taken place in the operation management practices in modern day organization
Can someone help me figure this one out? Which firm will have a higher level of economic performance? a) A firm with valuable, rare, and costly to imitate capabilities competing in
The local convenience store makes personal pan pizzas. Currently, their process makes complete pizzas, fully cooked, for the customer. This process has a fixed cost of $20,000, and
The information technology department of State University buys paper for its copier machine frequently. The office manager would like to determine the best quantity to order each
Assume that as a result of HR planning, a mental hospital identifies a shortage of therapists but a surplus of case workers. Discuss the actions that you would take to address the
A customer is unhappy with the performance thus far on a project. The customer states that, unless scope changes are made at the contractors expense, the contractor would be remove
Alternative Control Chart Constructions In this treatment of the subject, description has been of charts with both warning and action limits, and these limits calculated with
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