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Question :
(a) According to Slack et al. (2001), in any organisation the factors that define customer requirements are referred to as competitive factors which are influenced by the operations function at the performance objectives.
Explain using examples, the different types of performance objectives in a particular industry of your choice.
(b) The results from a survey on service quality in a bank indicated that many customers are dissatisfied with the service that they currently receive. Using the perception-expectation gap model of quality, identify possible causes of dissatisfaction with the service provided by the bank, and suggest operational changes to deal with each of the causes identified to close the gaps.
Acting as supervisor for a company of your choice, draft two examples of formal company e-mails to employees. The first email will be good-news message delivering information
How can bottlenecks impact the total organization?
Describe three major important roles of entrepreneurship in the American economy.
Describe the generic product development process described in this chapter. How does this process change for "technology push" products?
how performance cycle variance can be controlled?
SWH Corporation issued bonds on January 1, 2004. The bonds had a coupon rate of 4.5%, with interest paid semiannually. The face value of the bonds is $1,000 and the bonds mature on
What causes conflict in organizations? Many of the organizational behaviour topics that have been addressed in the class thus far include the opportunity for conflict to emerge. Fo
1. In ________________, the court ruled that: 1) a search is not unreasonable if items sought are not in the possession of the suspected criminal, and 2) the search should not inte
Describe the employers responsibility, giving at least three examples. Be sure to use a credible academic/professional source and include the link in your summary.
Product contamination is a catastrophic event, both for the organization at fault and for the victims. Cases of product contamination frequently make the news. Find an example o
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