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Question :
(a) According to Slack et al. (2001), in any organisation the factors that define customer requirements are referred to as competitive factors which are influenced by the operations function at the performance objectives.
Explain using examples, the different types of performance objectives in a particular industry of your choice.
(b) The results from a survey on service quality in a bank indicated that many customers are dissatisfied with the service that they currently receive. Using the perception-expectation gap model of quality, identify possible causes of dissatisfaction with the service provided by the bank, and suggest operational changes to deal with each of the causes identified to close the gaps.
Please explain in detail the answer for the following scenario: You are an IT project manager and have been given an unrealistic deadline. In order to get a project done on the req
Why is it important for groups and teams to have a balance of conformity and deviance and a moderate level of cohesiveness?
Which of the three warehouse club rivals has been the strongest financial performer in recent years? Support your answer with calculations based on the data in case Exhibits 2,6, a
A project manager desires a work breakdown structure that goes through 6 levels of detail. Level 3 through level 6 would most likely be prepared by: Answer Project sponsor
Mamdouh El-Hakem was employed by BJY, Inc., for more than a year. His manager repeatedly called Mamdouh, an Arabic employee, "Manny" or "Hank", instead of his given name. His manag
(a) Identify different types of quality system/philosophy/approaches and critically discuss the relative effectiveness of the philosophy, systems and approaches (b) Evaluate the
How can social returns be measured?
1. Draw a process flow diagram of the process described in the case. Be sure to identify the key resources involved and the task times at each step. 2. What is utilization at ea
A fishbone diagram as part of a six-sigma quality improvement process might be found in which DMAIC category?
In this assignment, you will prepare an in-depth comparative analysis research paper between two different firms operating in two different countries but which have similar challen
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