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Question :
(a) According to Slack et al. (2001), in any organisation the factors that define customer requirements are referred to as competitive factors which are influenced by the operations function at the performance objectives.
Explain using examples, the different types of performance objectives in a particular industry of your choice.
(b) The results from a survey on service quality in a bank indicated that many customers are dissatisfied with the service that they currently receive. Using the perception-expectation gap model of quality, identify possible causes of dissatisfaction with the service provided by the bank, and suggest operational changes to deal with each of the causes identified to close the gaps.
Question 1: Explain the features of Six Sigma. • shifts the paradigm quality as the cause of good business performance • The philosophy is to make fewer mistakes. • Is a
William Rich is an extremely wealthy entrepreneur who has owned several businesses. William sold some of the businesses while others failed and ended up in bankruptcy. Most recentl
Discuss the reasons why a firm would seek ISO 9000 registration.
An element of work has been measured 6 times, with the following results (units of 0.01 minutes): 18, 20, 19, 21, 19, 22. What should be the full-study sample size?
how can make a plan for appropriate capacity of a cinema by replacing amount of standard seats with luxury seats?
Ques: What do you think happened to the quality, variety, availability or cost of agricultural or manufactured products - or the level of competition? Ans: Quality increased; va
In this assignment, you will create a quote for a customized desktop computer for a small hospital. Your quote will include technical specifications and an itemized price breakdown
Define why a level capacity strategy could be complicated to adopt for an organisation operating a just in time system? Level capacity strategy Along with a level capacit
The Dubuque Cement Company packs 80-pound bags of concrete mix. Time-study data for the filling activity are shown in the following table. Because of the high physical demands of t
Frameworks for Developing Performance Measures There are a number of approaches which will be described here in broad terms: The Kaplan and Norton balanced scorecard
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