Different types of performance objectives, Operation Management

Assignment Help:

Question :

(a) According to Slack et al. (2001), in any organisation the factors that define customer requirements are referred to as competitive factors which are influenced by the operations function at the performance objectives.

Explain using examples, the different types of performance objectives in a particular industry of your choice.

(b) The results from a survey on service quality in a bank indicated that many customers are dissatisfied with the service that they currently receive. Using the perception-expectation gap model of quality, identify possible causes of dissatisfaction with the service provided by the bank, and suggest operational changes to deal with each of the causes identified to close the gaps.


Related Discussions:- Different types of performance objectives

Explain minimum probability of performing needed, A system consists of thre...

A system consists of three identical components. In order for the system to perform as intended, all of the components must perform. Each has the same probability of performance. I

Sequencing.., program to find optimal sequence, total elapsed time and tota...

program to find optimal sequence, total elapsed time and total idle time in 6 jobs and 3 machines

Explain tangible and intangible strategies, There are tangible and intangib...

There are tangible and intangible strategies that organizations can evaluate their system effectiveness on. Based on Tangible value, Revenue increase, Cost decrease---labour, mater

Explain what business concept, Enron hid debt in secret accounts. Johnson a...

Enron hid debt in secret accounts. Johnson and Johnson removed all Tylenol from shelves when the integrity of the product was questioned. What business concept discussed in this co

Define what kind of industries does a localization strategy, What kind of i...

What kind of industries does a localization strategy makes sense? Why? When does a global standardization strategy make most sense? Why?

Explain what professional credential do professionals, What steps would you...

What steps would you take to prepare yourself for a career as human resources director or vice president for human resources in a U.S. healthcare facility? What professional creden

Explain marketplace and demonstrate its effectiveness, Access how technolog...

Access how technology and the changing demands of customers have impacted the movie business. Suggest a strategy for Netflix's to prevent a new entrant into the marketplace and dem

Explain what is modern management theory, What is modern management theory ...

What is modern management theory because are we not just working from the Scientific Management Theories of the 40s and 50? so what is more modern?

Explain what is communication, Q1. What is communication? define it in your...

Q1. What is communication? define it in your own words Q2. Describe the characteristics of effective business communication and give examples Q3. Sould a researcher always ob

Performance measurement and effectiveness of operations, Question: A ba...

Question: A bank has a section of its business which has two functions:- 1. answering credit control queries from customers both by telephone and in writing; 2. invest

Write Your Message!

Captcha
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd