Different types of performance objectives, Operation Management

Assignment Help:

Question :

(a) According to Slack et al. (2001), in any organisation the factors that define customer requirements are referred to as competitive factors which are influenced by the operations function at the performance objectives.

Explain using examples, the different types of performance objectives in a particular industry of your choice.

(b) The results from a survey on service quality in a bank indicated that many customers are dissatisfied with the service that they currently receive. Using the perception-expectation gap model of quality, identify possible causes of dissatisfaction with the service provided by the bank, and suggest operational changes to deal with each of the causes identified to close the gaps.


Related Discussions:- Different types of performance objectives

Write formal company e-mails to employees, Acting as supervisor for a compa...

Acting as supervisor for a company of your choice, draft two examples of formal company e-mails to employees. The first email will be good-news message delivering information

Explain three major important roles of entrepreneurship, Describe three maj...

Describe three major important roles of entrepreneurship in the American economy.

Explain the generic product development process, Describe the generic produ...

Describe the generic product development process described in this chapter. How does this process change for "technology push" products?

Find market price of the bond, SWH Corporation issued bonds on January 1, 2...

SWH Corporation issued bonds on January 1, 2004. The bonds had a coupon rate of 4.5%, with interest paid semiannually. The face value of the bonds is $1,000 and the bonds mature on

Explain what causes conflict in organizations, What causes conflict in orga...

What causes conflict in organizations? Many of the organizational behaviour topics that have been addressed in the class thus far include the opportunity for conflict to emerge. Fo

Explain attacking personal computers to instill fear, 1. In _______________...

1. In ________________, the court ruled that: 1) a search is not unreasonable if items sought are not in the possession of the suspected criminal, and 2) the search should not inte

Explain the employers responsibility, Describe the employers responsibility...

Describe the employers responsibility, giving at least three examples. Be sure to use a credible academic/professional source and include the link in your summary.

What must an organization do to prepare for such a risk, Product contaminat...

Product contamination is a catastrophic event, both for the organization at fault and for the victims. Cases of product contamination frequently make the news. Find an example o

Write Your Message!

Captcha
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd