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Question :
(a) According to Slack et al. (2001), in any organisation the factors that define customer requirements are referred to as competitive factors which are influenced by the operations function at the performance objectives.
Explain using examples, the different types of performance objectives in a particular industry of your choice.
(b) The results from a survey on service quality in a bank indicated that many customers are dissatisfied with the service that they currently receive. Using the perception-expectation gap model of quality, identify possible causes of dissatisfaction with the service provided by the bank, and suggest operational changes to deal with each of the causes identified to close the gaps.
1. generate a sports marketing mix for your organization to address the promotion mix of advertising, public relation, sales promotion and pricing 2. Justify market selection de
Explain Line Balancing. Line Balancing: It means balancing the line between the product lines or assembly lines. This aims at grouping facilities and workers in an efficient
Research and create a four page formatted document in which you discuss the challenges human resource managers face in the workplace today
Resources: University Library, Kudler Fine Foods Virtual Organization Use the Virtual Organization link on the student website to access additional company information on Kudler
A grocery chain is considering the installation of a set of 4 self-checkout lanes. The new self-checkout lane setup will replace 2 old cashier lanes that were staffed by a cashier
Explain the financial flexibility workforce. Financial flexibility can be accomplished by performance associated pay systems for illustration when production staff are paid
Most day-to-day interaction between labour and management involves the: Answer (1) national union. (2) International union. (3) Industrial union. (4) Local union.
When conflicting medical opinions are presented, should the advice of a medical expert count more heavily than the opinion of a general physician? Explain your answer.
Harley Davidson sells motorcycle X and Y. Motorcycle X sells for $10,000, has variable cost (labour and material) of $2,000, and requires 10 hours of use of machinery to produce. M
An 8 hours work measurement study in a plant reveals the following : Units produced= 320 nos. Idle time = 15% performance rating-= 120% . allowances = 12% of normal time. De
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