Different types of performance objectives, Operation Management

Assignment Help:

Question :

(a) According to Slack et al. (2001), in any organisation the factors that define customer requirements are referred to as competitive factors which are influenced by the operations function at the performance objectives.

Explain using examples, the different types of performance objectives in a particular industry of your choice.

(b) The results from a survey on service quality in a bank indicated that many customers are dissatisfied with the service that they currently receive. Using the perception-expectation gap model of quality, identify possible causes of dissatisfaction with the service provided by the bank, and suggest operational changes to deal with each of the causes identified to close the gaps.


Related Discussions:- Different types of performance objectives

Explain all the principles of organization, Explain all the principles of o...

Explain all the principles of organization. Principles of Organization: Organization is a structure or mechanism which enables living things to work efficiently together.

Evaluate the team''s performance, Question: CASE STUDY You have been...

Question: CASE STUDY You have been newly appointed as team leader of a Management department consisting of 5 team members. The team has not been performing well in the pa

Explain what is the cheapest cost for meeting, ABC Machine Shop, Inc., has ...

ABC Machine Shop, Inc., has a 1-year contract for the production of 48,000 gear housings for a new off-road vehicle. ABC hopes that the contract will be extended and the production

Compute the line efficiency of longest processing time, Balance the assembl...

Balance the assembly line in Exhibit 8.12 for (a) a shift output of 60 pieces and (b) a shift output of 40 pieces. Assume an eight-hour shift, and use the rule, choose the assignab

Explain what are the social and ethical challenges, What are the social and...

What are the social and ethical challenges that Nike has to wrestle with?

Explain major sources of commercial-grade frozen pizza, A large hotel-casio...

A large hotel-casion in Las Vegas is currently under construction. There will be an Italian restaurant in the hotel that will serve pizza. Management is trying to decide whether to

Explain what are the two possible outcomes if this is done, It is generally...

It is generally not appropriate to apply control charts to the same data that were used to derive the mean and limits. Why? What are the two possible outcomes if this is done, how

Consider the one-period-ahead forecasts, Do NOT use Minitab for this proble...

Do NOT use Minitab for this problem; you may use Excel. Handy, Inc. produces a solar powered electronic calculator that has experienced the following monthly sales history for the

Explain gather information outside a case analysis, When should you gather ...

When should you gather information outside a case analysis by going to the library or using the Internet and, what should you look for?

Explain the common grounds for discharge, Describe the common grounds for d...

Describe the common grounds for discharge and the procedural requirements that are outlined in many collective bargaining agreements. State why the following are important when the

Write Your Message!

Captcha
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd