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Question :
(a) According to Slack et al. (2001), in any organisation the factors that define customer requirements are referred to as competitive factors which are influenced by the operations function at the performance objectives.
Explain using examples, the different types of performance objectives in a particular industry of your choice.
(b) The results from a survey on service quality in a bank indicated that many customers are dissatisfied with the service that they currently receive. Using the perception-expectation gap model of quality, identify possible causes of dissatisfaction with the service provided by the bank, and suggest operational changes to deal with each of the causes identified to close the gaps.
In early 2001, investment spending sharply declined in the U.S.. In the two months following the Sept. 11, 2001 attacks on the U.S., consumption also declined. Use AD-AS analysis t
The probability of Event 1 is P and the probability of Event 2 is (1-p),for what values of P would you choose A?B?C? Values in the table are payoffs. Choice /Event Event 1 Event2
Question: Distinguish clearly between accidental change and deliberate change. Change is often resisted for multitude reasons. Critically explain the reasons thereof. Us
A study was done to examine whether the perception of service quality at hotels differed by gender. Hotels were randomly selected to rate service items on a 50point scale. The sum
Item Cost - $7.00 Order Cost - $283.00 Annual Hold - 32% of item cost Annual Demand - 22,100 Average Demand - 442 per week Standard deviation of weekly demand 20 per week lead time
The Ambrosia Bakery makes cakes for freezing and subsequent sale. The bakery, which operates five days a week, 52 weeks a year, can produce cakes at the rate of 116 cakes per day.
Assess the impact of group think and slackers to the overall performance of the team and make two recommendations for how that impact could be mitigated. Provide specific examples
In the context of International business, what is meant by the term Cpolitical risk? In general, how do MNCs analyze this risk?
Explain Downward communication. Downward communication: It moves downward in an organisation. The formal communication in between a subordinate and superior where the superio
Some companies choose not to tie resources to their projects. In what ways does this benefit a project? In what ways does this hinder a project?
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