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Question :
(a) According to Slack et al. (2001), in any organisation the factors that define customer requirements are referred to as competitive factors which are influenced by the operations function at the performance objectives.
Explain using examples, the different types of performance objectives in a particular industry of your choice.
(b) The results from a survey on service quality in a bank indicated that many customers are dissatisfied with the service that they currently receive. Using the perception-expectation gap model of quality, identify possible causes of dissatisfaction with the service provided by the bank, and suggest operational changes to deal with each of the causes identified to close the gaps.
Please diagram a supply chain. I prefer that you diagram the supply chain of your company. However, some of you may wish to select another supply chain with which you are familia
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Stan Fawcett's company is considering producing a gear assembly that it now purchases from Salt Lake Supply, Inc. Salt Lake Supply charges $4 per unit with a minimum order of 3000
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How much should a company pay to keep a specially-skilled worker? Why? How would you determine the amount to pay to keep such a worker? Explain (again, use textbook concepts) Wh
On a recent trip to India, Mr. Yang, a prominent Chinese executive, dined with his client Himanshu Jain. Mr. Yang commented that the food was spicy, which Mr. Jain interpreted as a
Consider the diverse means of differentiating products and services. Which ones have the most impact on your choices? Why? Explain. Bottom of Form
1. A jewelry firm buys semiprecious stones to make bracelets and rings. The supplier charges $20 per stone, annual carrying costs are 50%, and the cost of processing orders is $40.
In what sequence would the jobs be ranked according to the following decision rules
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