Different types of performance objectives, Operation Management

Assignment Help:

Question :

(a) According to Slack et al. (2001), in any organisation the factors that define customer requirements are referred to as competitive factors which are influenced by the operations function at the performance objectives.

Explain using examples, the different types of performance objectives in a particular industry of your choice.

(b) The results from a survey on service quality in a bank indicated that many customers are dissatisfied with the service that they currently receive. Using the perception-expectation gap model of quality, identify possible causes of dissatisfaction with the service provided by the bank, and suggest operational changes to deal with each of the causes identified to close the gaps.


Related Discussions:- Different types of performance objectives

Road transportation business, After working for 30 years, Ramjee Somjee Dut...

After working for 30 years, Ramjee Somjee Dutt opted for VRS and started a courier company and did very well in the first four years. He was now looking for expansion of his busine

Explain the size and timing of planned-order, A firm that produces wood shu...

A firm that produces wood shutters and bookcases has received two orders for shutters: one for 100 shutters and one for 150 shutters. The 100-unit order is due at the start of week

Explain how many days is a required production run, Johnson Plastics makes ...

Johnson Plastics makes and sells, among many other things, specialty plastic display cases for retail stores. Johnson's expected demand for the display cases is 1,000 units, and av

Quality control, How did Jim conclude that the process was not capable base...

How did Jim conclude that the process was not capable based on his first set of samples? 2. Does the second set of samples show anything that the first set didn’t? Explain what an

After working for 30 years, In the table given below the Distribution Manag...

In the table given below the Distribution Manager is expected to service these DCs as per the demands placed. If the actual sales after completing week one is as follows, what woul

Upper bound, Customers arrive at a fast food restaurant with one server at ...

Customers arrive at a fast food restaurant with one server at a mean rate of 30 per hour. The server has just resigned, and the two candidates for the replacement are X (fast but

Explain what is the impact on the consumers, Name and explain the concept o...

Name and explain the concept of tariff barriers and name and explain one reason countries maintain trade barriers, such as tariffs, and state whether or not this reason is justifie

How manage the laz-skan development project, Base on the case study; United...

Base on the case study; United Photonics Malaysia Sdn Bhd Who do you think should manage the Laz-skan Development Project?

Analyzing a current OM technique, ind a scholarly journal article reporting...

ind a scholarly journal article reporting on one or more of the following techniques: business analytics, dashboards, decision support systems, predictive analytics, or supply chai

Propose an ordering policy, Bookstore buys a popular freshman physics book ...

Bookstore buys a popular freshman physics book at $30 each and sells it to students at $50 each.  The same book is used for Fall and Winter terms.  The demand for books is distribu

Write Your Message!

Captcha
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd