Different types of performance objectives, Operation Management

Assignment Help:

Question :

(a) According to Slack et al. (2001), in any organisation the factors that define customer requirements are referred to as competitive factors which are influenced by the operations function at the performance objectives.

Explain using examples, the different types of performance objectives in a particular industry of your choice.

(b) The results from a survey on service quality in a bank indicated that many customers are dissatisfied with the service that they currently receive. Using the perception-expectation gap model of quality, identify possible causes of dissatisfaction with the service provided by the bank, and suggest operational changes to deal with each of the causes identified to close the gaps.


Related Discussions:- Different types of performance objectives

Supply Chain Management, #questionLucille Jenkins, the CEO for the Durham I...

#questionLucille Jenkins, the CEO for the Durham International Manufacturing Company (DIMCO), believes that the company can significantly increase its operating profit by implement

Explain type signals responding to obstacles, What type of signals are casu...

What type of signals are casued as a result of signals responding to obstacles in their paths? a. spread spectrum b. narrowband c. multipath d. broadband

Explain your approach to tracking a project, Describe your approach to trac...

Describe your approach to tracking a project. What kinds of issues would you focus on if you were a project manager? Why?

LINE BALANCING, What do you understand by “line balancing”? What happens if...

What do you understand by “line balancing”? What happens if balance doesn’t exist?

Describe strategic management concepts and cases, Threadless (in Strategy H...

Threadless (in Strategy Highlight 1.1) is an example of a firm building on its customer base to use new products and also to participate in the design and vetting of popular design

Explain significant differences between x.25 and frame relay, Name two sign...

Name two significant differences between X.25 and frame relay?

Explain lifestyle entrepreneur, Define the following in your own words, do ...

Define the following in your own words, do not copy and paste, won't give points for that Lifestyle Entrepreneur Serial Entrepreneur Classic Entrepreneur

Explain why business management is a good career choice, I need a well writ...

I need a well written paper on why business management is a good career choice?

Describe what specific planning challenges, Someone Help Please! Select one...

Someone Help Please! Select one of the following companies to study in depth over the next 4 weeks. BP Oil Kimberly-Clark Kroger Nucor Walgreens Wells Fargo Kaiser Permanente Ascen

Explain to inspire maximum performance, Many writers have stated that effec...

Many writers have stated that effective objectives should be- A. Broad - to cover many dimensions of the business B. Measurable - to track progress C. Unachievable - to in

Write Your Message!

Captcha
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd