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Question :
(a) According to Slack et al. (2001), in any organisation the factors that define customer requirements are referred to as competitive factors which are influenced by the operations function at the performance objectives.
Explain using examples, the different types of performance objectives in a particular industry of your choice.
(b) The results from a survey on service quality in a bank indicated that many customers are dissatisfied with the service that they currently receive. Using the perception-expectation gap model of quality, identify possible causes of dissatisfaction with the service provided by the bank, and suggest operational changes to deal with each of the causes identified to close the gaps.
Which of Kotter's 8 steps are critical to sustaining change? (You can list multiple steps.) Why do some change leaders fail to properly address sustaining change?
Define the term productivity (a) Productivity implies more number of goods (output) from the same amount resources (input) (b) Management can play an important role in pro
Responsibilities of Operations Managers in Operation Management The responsibilities of operations managers 1. Understand and participate in setting business strategy
Global warming is a topic that has been on the news. In your own words, do you believe that there really is an environmental crisis or do you believe that there is "hype" to create
Demand for a surgical procedure at St. Elsewhere Hospital has increased steadily over the past few years: Year 1 2 3 4 5 Heart Transplants 45 50 52 56 61 Use the
A firm's business practices toward its labor force pertain mainly to the economic aspect of the triple bottom line concept.
Common Bond Values at the New Zealand office of AT&T
What is meant by the level of threshold service of a least-cost system
1. What challenges have managers at some technology companies faced in terms of managing human resources? 2. How do managers at some technology companies that invest resources in r
When the Zagat, a leading provider of leisme-hased survey results, released its San Francisco Restaurants Survey, it marked the 25th year that Zagat Survey reported on diners and t
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