i) Briefly describe the major ICT infrastructure components.
ii) Discuss the tools available to protect from Information Security breaches.
iii) Describe the major steps in the development of an Information System.
iv) What is Customer Relationship management System (CRM)? How does such system add value to an organisation and to its customers?
v) How does a Database Management System help a business improve centralisation, eliminate redundancy, and maintain integrity of data.?