Definitions of performance measurement, Operation Management

Definitions of Performance Measurement

1. The first step in a business measurement process is to define the content and objectives of the business - this will help reveal whether measures are balanced or in conflict to which they are consistent with issues such as reward systems. Successful performance measurement influences behaviour.

2. Performance measures are the vital signs of the organisation, which quantify how well the activities within a process or the outputs of a process achieve a specified goal.

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