Customer orientation - total quality management, Project Management

IT is the ultimate goal in TQM and thus forms the focal element in TQM.

The company should exceed the customer expectations and make him delighted. This means giving the customers more than he ever throught possible TQM aims at satisfying customers requirements which never remain constant but keep on changing with the change in times environment, circumstances, needs fashion standard of living etc. Customers satisfaction has several dimension such as :

1. Suitability ( Fitness for use).

2. Reliability ( IT should give efficient and consistent performance).

3. Durability the life aspect of quality.

4. Safe and foolproof workability.

5. Maintainability.

6. Aesthetic look.

7. Good packaging.

8. Versatility ( IT should serve number of purposes).

9. After sales service and support to customer.

10. Variety in products and services .

11. Customers information and training demonstration / consulting.

12. Speed of service ( quick response time).

13. Civility of service at all levels.

14. Affordability ( Economical )

15. Value for money spent by customer.

16. Good image of the company and customers confidence in the organization based on past experience.

Initially the organization must identify and define the customers in terms of internal external short term long term end users intermediate users product/ service user and their categories as industrial consumer their buying capabilities and locations. After identifying the customers their needs and requirements should be established and defined. The organization should then establish its quality policies code of conduct legislation etc, legislation etc. Keeping in view the defined customers requirements.

Posted Date: 3/1/2013 4:27:06 AM | Location : United States







Related Discussions:- Customer orientation - total quality management, Assignment Help, Ask Question on Customer orientation - total quality management, Get Answer, Expert's Help, Customer orientation - total quality management Discussions

Write discussion on Customer orientation - total quality management
Your posts are moderated
Related Questions
Degree of Vertical Integration Vertical integration is the amount of production and distribution chain, from suppliers of raw materials and components to the delivery of finishe

Question: (a) Risk has always been an intrinsic part of project management. With increasing market competition, technology, and globalization, risk management is continuously

Illustrate the method of On the Job Training for managers? Methods of ‘On – the Job Training’ for Managers are illustrated below: a. Experience: Under such method a person

Task As the project manager you are required to present an initial project report to the project sponsor that shows how you propose to implement this project. As the project manag

Do you have an assignment which has WBBS and project plan for planning of Super Bowl Half time planning?

Problem 1: (a) What do you meant by Life Cycle Costing? (b) Explain briefly the methodology for Life Cycle Costing. (c) Why might a procurement officer consider procuri

PR has recently joined FPC Company as the new Finance Director. He is needed to work towards getting the finance staff to play a fuller role in the company, becoming more integrate

Explain the concepts involved in Product Layout and its advantages and disadvantages vis-a-vis process layout. 18 carpets were observed closely and the number of defects in thei

Identification of Customers: Who are the external and internal customers? Can customers be segmented either on the basis of the service that they require, or their attitudes t

Project control processes cannot be overemphasised in their significance to the success of a project. The project manager must continually take a pro-active approach in controlling