Business strategy plan of a call centre, Management Theories

Business strategy plan of a call centre

Growth agenda must be the prime motive of any business strategy. Every contact of employee with a customer is an opportunity for revenue growth. The people answering the phones in the call centre can provide important information on customer needs which are not yet met.It is the mission to provide clients with top quality call center services 24 hours-a-day. A service that provides our clients with the maximum chance of communicating with their end customers. We have an enthusiastic and well trained cadre of customer support trainees who are able to provide excellent services delivered in a timely and cost-effective manner.

We offer a wide range of call centre service including both inbound and outbound calls. The most common needs that we can fulfil by Using promotions "try product for free for first 3 months" , " try product for free for a month" is we can increase the revenue of the company by

  • Generate sales leads
  • Set appointments
  • Market research
  • Surveys (including statistical analysis and political surveys)
  • First level help desk
  • Database or mailing list information
  • Business development
  • Point-of-sale product promotion

 

The work breakdown structure of a call center is

CODES:           ACTIVITIES:

1.1                   Registration of prospective customers

1.1.1                Updating on database with offers or promotions

1.1.2                Updating on website with offers or promotions

1.1.3                Updating on text site

1.2                   Request from client

1.2.1                Received Email

1.2.2                Reply to Email

1.3                   Availability of offers and promotions

1.4                   Text to all Registered clients

1.5                   Response from clients

1.5.1                Email Reply/query replied on phone

1.6                   Data Verification

1.7                   customer support

1.8                   Confirmation of client regarding purchase of the offer

1.9                   Execution & Implementation

 

Posted Date: 8/9/2012 6:30:00 AM | Location : United States







Related Discussions:- Business strategy plan of a call centre, Assignment Help, Ask Question on Business strategy plan of a call centre, Get Answer, Expert's Help, Business strategy plan of a call centre Discussions

Write discussion on Business strategy plan of a call centre
Your posts are moderated
Related Questions

Can you suggest me any recommendation for the selection process in order to improve the productivity of doing this besides we have to been through all steps of selection?

assignment on recruitment and selection for secretary for surance campony

The justification for employing the expected valuedecision criterion. TRUE          FALSE

Researches are now saying that efforts to simplify work tasks have negative results for both companies as well as employees. Do you agree? Why/Why not?

i want to know about pisces class at phylum chordata



explain the heterotrophic modes of nutrients

WHY STUDY MANAGEMENT THEORY ?  Theories are perspectives with which people make sense of their world experiences.  Formally, a theory is a coherent group of assumptions put for