Business, Business Management

Sam bought a leather corner sofa and chair from SCS Edinburgh for £5,490 in July 2009. Less than a year later, she noticed that the sofa’s stitching had started to unravel and reported the fault to SCS. Sam was shocked when a technician sent by the company to inspect the sofa simply glued it back together. Seven days later, the stitching started coming apart again. Sam contacted her local trading standards office, which contacted SCS on her behalf. SCS said that it required photographs of the fault, and wanted to send round another technician – who turned out to be the same person who inspected the sofa previously. SCS then, via the manufacturers, offered to replace the sofa covers. Sam reluctantly accepted, providing that the colour of the covers would exactly match the rest of the suite. But, as the samples sent didn’t match the suite, a replacement leather panel wasn’t fitted.
Posted Date: 3/12/2018 5:47:09 AM | Location : Kenya







Related Discussions:- Business, Assignment Help, Ask Question on Business, Get Answer, Expert's Help, Business Discussions

Write discussion on Business
Your posts are moderated
Related Questions
Question 1: (a) Organisational Behaviour (OB) seeks to understand how we can best understand human behaviour in organisations. Discuss in relation to the challenges and for


Workforce diversity benefits the organisations in myriad ways amidst spate of challenges.  In fact, organisations have made a business case for diversity, arguing that diversificat

regression line drawn as Y=c+1075x, when x was 2 and y was 239, given that y intercept was 11. calculate the residual

What are the important provisions for employee Safety? Safety: The provisions regarding safety are as illustrated here: a. Fencing and Encasing of machinery b. Work ont

Task one : questions 3.3 until 3.10 Task two : questions 3.A until 3.B questions 4 Task three : questions 3.1 until 3.3

on jan 1,2009 klosman firm held 40% of its total market and two other firms A and B held 40% and 20% respectively.based on a study conducted by a marketing reserch firm, the follow

QUESTION Domino's sold a 12" Pizza for Rs 265. The table below refers to the for price range for Domino's and Pizza Hut. The high price was attributed to the high quality of in

Define the wordings of B. Higgins about Economic Development. According to the wordings of B. Higgins, about the economic Development as, "Entrepreneurship is meant the action

How to find what the marketing environment is for a company