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Question:
(a) What could be the motivations for a large multinational to offshore its application development?
(b) What could be the risks of offshoring application development for the multinational?
(c) Describe a framework which would help the multinational decide which IT activities to outsource.
(d) Use the above framework to make recommendations in the cases below:
i. A university having to develop a platform for delivering courses in a distance mode. The university does not have experienced IT staff. Although there are different packages on the market, the university believes it needs a customised software to be able to give more special attention to its students.
ii. A call centre opening in an emerging outsourcing destination. It does not consider that the system will be its competitive edge - it considers that the low cost of its services and quality of service delivered by its staff to be more important.
Discuss the fundamental differences between QA and QC and give examples of usage of each methodology - The notions of QC (Quality control) and QA (Quality Assurance) are deeme
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