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Radovilsky's Department Store in Haywood, California, maintains a successful catalog sales department in which a clerk takes orders by telephone. If the clerk is occupied on one line, incoming phone calls to the catalog department are answered automatically by a recording machine and asked to wait. As soon as the clerk is free, the party who has waited the longest is transferred and serviced first. Calls come in at a rate of about 12 per hour. The clerk can take an order in an average of 4 minutes. Calls tend to follow a Poisson distribution, and service times tend to be exponential.The cost of the clerk is $10 per hour, but because of lost goodwill and sales, Radovilsky's loses about $25 per hour of customer time spent waiting for the clerk to take an order.a) What is the average time that catalog customers must wait before their calls are transferred to the order clerk?b) What is the average number of callers waiting to place an order?c) Radovilsky's is considering adding a second clerk to take calls. The store's cost would be the same $10 per hour. Should it hire another clerk? Explain your decision
for financial accounting purposes, what is the total amount of product costs incurred to make 10,000 units?
In January, 2008, Sanford Corporation purchased a patent for a new product for $1,200,000. The patent was valid for fifteen years but it was estimated to have a useful life of ten
what do i need to know before the overhead preparation?
The following information is available for Whitlock Corporation in millions average common stockholders equity 2014-$2,532 2013-$2,591 dividends declared for common stockholders 20
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