Describe customer experience you have personally encountered

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Discussion: "The Value Chain Concept"

Please respond to the following:

· Describe a customer experience you have personally encountered where the goods or service or both were unsatisfactory (such as defective products, mistakes, poor service, and so on).

· Suggest ways for the organization to improve its goods / service. Determine the element(s) of operations management that must be reevaluated.

Reference no: EM131436778

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