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Benefiting Connie Connie Carlingson has been an inbound sales agent for a telemarketing firm in Arizona for four years. The firm employs 240 people who take reservations for a national hotel chain when customers call a toll-free telephone number. Approximately two years ago Connie voluntarily moved to a night shift position. Shortly after her move she began complaining to the night shift manager that her immediate supervisor was picking on her. In particular, Connie alleged that her supervisor was constantly nagging her about taking breaks that were too long. She also said that the supervisor was deliberately scheduling her breaks at different times than when her close friend had hers. Eventually, Connie complaining led the night manager to talk to the supervisor and those complaints seemed to subside. However, a new problem with Connie has recently developed. During her four years of employment Connie has regularly used sick leave. The company policy provided for employees to receive sick leave only as it is accrued, which means that an employee earns one day of sick leave for each month of employment. Because Connie has consistently taken at least one day of sick leave each month, she almost never has accumulated any carry-over sick leave time. Therefore, she has been forced to request unpaid medical leaves of absence whenever she has had the flu or some other health problem. Always in the past these leaves have been granted to Connie without too many questions being asked. Recently Connie requested a medical leave for the sixth time this year. When the supervisor and night manager brought Connie’s request to the attention of the director of the reservation center, the director granted Connie’s request but told her that her medical leaves were becoming excessive and the company would no longer grant leaves of absence to her for any reasons. Connie became very upset when she heard this and told the director, “Now, I’m not a complainer, but it’s not fair.” Question 1. What problems exist with the benefits program offered by the employer, as described in the case? 2. What can be done to deal with Connie and to prevent similar problems from arising with other employees in the future?
A management professor once said which for successful management, studying present was most important, studying past was next, and also studying future was least important. Do you agree.
Define each of the following terms: (a) path, (b) activity, (c) early start, (d) early finish, (e) late start, (f) late finish, (g) forward pass (h) backward pass, (i) node, (j) AON, (k) float, (l) critical path, (m) PERT. Distinguish between serial ..
If clerks represent a cost of $20 per hour and mechanics a cost of $30 per hour, what number of clerks would be optimal in terms of minimizing total cost?
When responding to these questions, please place yourself in the perspective as an Aviation Maintenance Manager. Describe the elements of a reliability program.
Scenario: Imagine that you have been hired as a consultant for a university that wants to leverage social media and networking technologies to encourage the collaboration of students, and improve their overall sense of community.
Directions: Carefully evaluate the content of your final project outline. Prepare a professional two-or-three paragraph summary detailing any considerations associated with a formal presentation on this topic.
Develop a decision tree for the following situation.
a computer has three modules that must work for the computer to work properly. Two modules .97 and one .99.=.97x.97x.99=0.9315. If an identical backup is installed and we assume the new computer will function if the other fails how do I determine ..
What are some of the negatives associated with social motives in an organization? Give an example with which you are familiar.
What is the manager's role and responsibility in implementing change in the department? How should a manager successfully handle staff resistance to change?
The Napa Valley Wine Company sells a premium bottle of pinot noir. Sales data for four price points is shown into the table below. Please calculate the total revenue and elasticity of demand and enter them in the table below.
What are two things that you would do to be sure the service is performing up to customers' expectations?
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