Reference no: EM131042992
Would someone be so kind as to help me with this case study?
A case study on project deadlines, the high-context versus low-context communication.
Rebecca works with United Technologies, a Chicago based company. She is talking on the phone to Abhinav, the manager of one of United Technologies vendors for customer service outsourcing.
Rebecca: We really need to get all of the customer service representatives trained on our new process in the next two weeks. Can you get this done?
Abhinav: That timeline is pretty aggressive. Do you think it’s possible?
Rebecca: I think it will require some creativity and hard work, but I think we can get it done with two or three days to spare
Abhinav: Ok.
Rebecca: Now that our business is settled, how is everything else?
Abhinav: All’s well, although the heavy monsoons this year are causing a lot of delays getting around the city.
Two weeks later…Abhinav: We’ve pulled all of our resources and I’m happy to say that 60% of the customer service representatives are now trained in the new process. The remaining 40% will complete the training in the next two weeks.
Rebecca: Only 60%? I thought we agreed that they all would be trained by now!
Abhinav: Yes . The monsoon is now over so the rest of the training should go quickly.
Rebecca: This training is critical to our results. Please get it done as soon as possible. Abhinav: I am certain that it will be done in the next two weeks.
Answer the follow questions.
Did Abhinav agree to the initial timeline requested by Rebecca?
What might Rebecca be thinking about Abhinav?
What might Abhinav be thinking about Rebecca?
How will this incident affect their future interactions?
|
Stocking out during replenishment lead? time
: Mertle Mouse sells Swiss cheese gift sets at the airport. She buys the gift sets from a supplier in Wisconsin. The average and standard deviation of demand during replenishment lead time are 45 and 15? units, respectively. What would be the reorder p..
|
|
Show the standard form optimization model
: Guarionex Company sells bags of guavas and bottles of guava juice. The company grades the guava on a scale of 1 (poor) to 10 (excellent). Guarionex has on hand 80,000 lb. of grade 10 guavas and 130,000 lb. of grade 7 guavas. Each pound of guava sold ..
|
|
Major accomplishments of the company
: Please briefly describe the history and current major accomplishments of the company. You may want to use the annual report of UPS.
|
|
Bureaucratic costs-transaction costs-complexity-politics
: All of the following can impede management's designs to create synergies except: bureaucratic costs, transaction costs, Complexity, Politics, or organizational culture. Which one is the correct answer please?
|
|
What might abhinav be thinking about rebecca
: Did Abhinav agree to the initial timeline requested by Rebecca? What might Rebecca be thinking about Abhinav? What might Abhinav be thinking about Rebecca? How will this incident affect their future interactions?
|
|
What limits and opportunities are involved with each choice
: What are the possible sources of government revenue and what limits and opportunities are involved with each choice?
|
|
Critically analyze the russian retail market
: Critically analyze the Russian retail market in light of Porter's five forces model. Do you think the market is lucrative enough to attract more foreign players? Explain
|
|
Mnc cash flows and exchange rate risk
: MNC Cash Flows and Exchange Rate Risk Asheville Co. has a subsidiary in Mexico that develops software for its parent. It rents a large facility in Mexico and hires many people in Mexico to work in the facility.
|
|
Stores in emerging markets are the only ones doing well
: According to Jaime-Vasquez, analyst at JP Morgan Chase & Company in London, "Stores in emerging markets are the only ones doing well and offering good growth prospects, so selling them makes no sense other than making short-term financial gain." Do y..
|