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1. How do the tracking and tracing capabilities of DHL add value for their customers? How does the importance of those capabilities differ for B2C and B2B customers?
2. Describe the hub system used by DHL. What is the function of a “gateway” versus the function of a “hub”?
3. How do the morning operations differ from the afternoon operations at DHL’s Miami gateway?
4. How does DHL differentiate itself from its competitors?
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