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CASE: Sawhill Athletic Club (B) Sawhill Athletic Club, an athletic facility in Scottsdale, Arizona, was known for providing a high level of customer service to its members. Member complaints were taken seriously and immediately addressed. Lauren Nicole, the new manager of Sawhill, was now faced with having to resolve another service problem. Sawhill provided a clean towel to each member upon entering the women's or men's locker room. However, the facility had been regularly running out of clean towels for some time. Over the past month, members have complained loudly that something had to be done because they were tired of waiting for clean towels. Currently the facility had one industrial-size washing machine and one dryer, each with a capacity to hold 20 towels. The washing machine took 20 minutes to complete a load, and the dryer took 60 minutes. Following the drying process, the towels were folded and made available to members. The folding process took approximately 1 hour for 60 towels. The washing, drying, and folding of towels was done on an almost continual basis with at least one full-time person assigned to the area. The demand averaged 60 towels per hour. The process operated as follows: images “The solution is simple. We will purchase an additional washer and dryer. That will solve the problem" Lauren said confidently. 1. what is the reason Sawhill is regularly running out of towels? 2. What is the cycle time of the current washing-drying-folding process? What should the cycle time be in order to meet towel demand?
Jose runs a mail-order business for gym equipment from his house. Annual demand for its best seller item is 25,000 units. This best seller item has a cost of $292 per unit and Jose sells it at $350/unit, including shipping and handling. What should b..
Why are mission and vision relevant to the management of internal organizational social networks? What performance standards might reinforce a firm's mission and vision?
This week you will consider the human resource aspects and enablers of value chain management. It is widely accepted there is a distinct, measurable and positive relationship between employee satisfaction and customer satisfaction. The Three People T..
If annual demand is 24,000 units, orders are placed every 0.5 months, and the cost to place an order is $50, what is the annual ordering cost?
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What is the title of the position?
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What do you think can lean thinking be used to improve performance of the supply chain in meeting end customer demand by cutting out waste?
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Joo Mi Kang, a recent immigrant from South Korea, is a brilliant analyst who continues to impress everyone with her knowledge of international taxation. Unfortunately, she usually doesn’t do a good job of explaining tax matters to your corporate clie..
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